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Help for Windows 7

Microsoft wants to make Windows 7 as smooth as possible. It's trying to fix some upgrade glitches, has XP Mode for older apps, and now has a bevy of new support options.

You can get questions answered via e-mail, Twitter, the Web and -- for the truly well-heeled -- the good, old-fashioned telephone. There's also a set of online repair and diagnostic tools called Fix It, which can pop up when a problem is detected.

Speaking of online support, here's a pet peeve: When I used DSL, the connection would die literally every few days. I'd call support and they'd try to talk me into using online tools. What part of "my connection is dead" did you not understand?

Posted by Doug Barney on 11/02/2009 at 1:17 PM


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