Tech Library

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  • Five9 Adapter for Microsoft Dynamics 365

    The Five9 Adapter for Microsoft Dynamics 365 integration is a powerful, single-pane, customer service and sales platform that enables your agents to focus on the customer experience. Organizations using the combined solution fully capture customer interactions – increasing agent productivity and improving customer service.

  • 6 Critical Reasons for Office 365 Backup

    This report explores the hazards of not having an Office 365 backup in your arsenal, and why backup solutions for Office 365 fill the gap of long-term retention and data protection.

  • Five9 UC Integration with Microsoft Teams

    The Five9 UC Integration with Teams enables Agent-Expert Consultation by connecting Five9 agents with Teams users throughout the organization. Contact center agents can easily identify the right knowledge workers and subject matter experts using a Five9-Teams consolidated directory on their desktop.

  • Cloud CRM Integrations: Deliver Amazing Customer Experiences with Cloud-based CRM Integrations

    Today’s contact centers use customer relationship management (CRM) solutions from companies including Microsoft Dynamics, or homegrown systems to capture, store, and make customer information available. However, the contact center platform is often deployed in a silo and doesn’t have a way to easily interact with the CRM. This leaves agents without pertinent customer data to use while engaging with customers. In this paper you will learn why having your CRM tightly integrated with your contact center will help your agents deliver outstanding customer experiences.

  • Veeam Unofficial VMware VCP-DCV 2020 Study Guide

    Are you looking to earn your VCP-DCV 2020 certification or upgrade your existing VCP6-DCV before the clock expires? Well, Shane Williford and Paul Wilk, along with Veeam, have you covered! Grab the latest edition (vSphere 6.7) of our VCP Study Guide.

  • 5 Reasons to Switch Your Backup

    Most legacy backup solutions in the market today aren’t very good. Challenges include IT admins lack the time, resources and energy to proactively tackle real business challenges. The frustration is real!

  • DRaaS for Dummies

    Building a successful DR plan is necessary in today’s business environment. However, no one would have thought implementing DRaaS could be such an efficient process, easily accessible to non‑DR experts. DRaaS For Dummies also covers monitoring, testing and executing failovers and failbacks to insure a "healthy" DR environment. Ready, set, DRaaS!

  • DRaaS for Dummies - Veeam Software Special Edition

    All about DRaaS in 50 pages! Learn how to choose the right DRaaS solution and achieve data availability.

  • IDC: Business value of Red Hat Ansible Tower summary

    IDC research on the value of Red Hat Ansible Tower found that Red Hat Ansible users realized benefits worth $1.17 million per year.

  • Simplify your security operations center

    Learn about the benefits of automating your security operations center with a unified platform.

  • Network Automation for Everyone

    Learn how Red Hat Ansible Network Automation offers reusable, scalable, software-defined automation for better control of network resources.

  • Enterprise Automation Checklist In A DevOps World

    Learn practical steps and best practices for enterprise network automation implementation.

  • Ansible Windows Checklist

    This checklist outlines 10 ways to automate Microsoft Windows using Red Hat Ansible Automation Platform, using the same management tools for automating Linux environments.

  • The Automated Enterprise e- book

    Learn how to use automation for infrastructure, network, and other critical IT services. See how platforms like Red Hat Ansible work to transform IT.

  • 5 steps to automate your business

    Learn how Red Hat Consulting can put your organization on the path to enterprise-wide automation— no matter your starting point—with these 5 steps.

  • Microsoft automates to achieve more with Red Hat Ansible Automation Platform

    See how Microsoft worked with strategic partner Red Hat to build a collaborative, efficient approach to IT automation with DevOps and Ansible.

  • Top Seven Reports for Supporting a Growing Virtual Workforce

    IT environments are more dynamic than ever, and having more users working from home introduces new vulnerabilities. You undoubtedly want to take full advantage of the tools you already have to strengthen Office 365 security and compliance — but you probably just don’t have the time to go digging through them to find what you need. Good news: With Quest Enterprise Reporter, you don’t have to! We’ve gone through all of its 100+ prebuilt reports and hand-picked the top seven that will be most helpful to you right now, as your remote workforce is growing and changing rapidly. Simply download this ebook to learn how Enterprise Reporter will help you.

  • COVID-19 Active Directory Vulnerabilities and Attacks that Seek Total Annihilation

    Download this tech brief to learn how destructive incidents unfold, how to defend your organization, and where to find the powerful yet flexible disaster recovery solutions that you need today more than ever.

  • 6 On-Prem Security Myths Debunked

    In this whitepaper, we’ll explore common misconceptions surrounding on-prem access management and provide ways to improve your security posture in a hybrid environment.

  • eBook: Bringing Modern Access to Traditional On-Prem Apps

    A guide to deploying modern identity for hybrid environments. This guide walks through the drivers, considerations, solutions, phases, and best practices for modernizing identity and access management with Okta.