Tech Library

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  • The Total Economic Impact™ of Palo Alto Networks Cloud-Delivered Security Services

    Palo Alto Networks CDSS is a set of specialized security solutions that defend against known, unknown and advanced evasive threats. Check out The Total Economic Impact™ Of Palo Alto Networks CDSS to better understand the impact that CDSS had on a composite organization based on interviewed customers, such as:

  • Network Security Buyer’s Guide

    Read this guide to understand common network security challenges and learn how to craft a request for proposal (RFP) that ensures a successful adoption and exceptional return on your security investment. This guide explains the challenges and the general approach to addressing each topic. In addition, you’ll find sample questions for each category that you can adapt to your procurement.

  • Future-proofing Your Proxy Architecture

    This ESG whitepaper outlines the advantages of consolidated platforms, which offer the flexibility to meet short-term needs while charting a course toward a SASE architecture for long-term organizational benefits.

  • Emerging Tech Impact Radar: Generative AI

    Explore Gartner's insights into generative AI's transformative role in software development. Download this OutSystems-sponsored report to uncover trends, challenges, and strategies for implementing AI solutions in your software development lifecycle.

  • G2 Winter 2025 Contact Center Operations Report

    For 19 consecutive quarters, UJET is recognized as a leader in Customer Satisfaction in the G2 Winter 2025 Contact Center Operations Report!

  • Transform and Futureproof your Contact Center with UJET’s AI-Powered CCaaS + WFM

    UJET's unified, AI-powered Contact Center as a Service (CCaaS) & Workforce Management Management (WFM) platform empowers organizations of any size to deliver exceptional customer experiences and transform contact center operations through AI-powered automation, intelligence, and omnichannel orchestration.

  • The Aragon Research Globe™ for the Intelligent Contact Center, 2025

    The Aragon Research Globe for Intelligent Contact Centers (ICCs) evaluates the trends in the market and identifies key providers that are making a difference in ICCs. For the second consecutive year, UJET is recognized for AI-Driven contact center solutions, Virtual Agent and Agent Assist tools, robust CRM integrations, versatile solutions for businesses of all sizes, modern architecture with mobile capabilities, and a strategic partnership with Google.

  • AI for Contact Center Cost Reduction

    What if you could reduce your Contact Center costs significantly without sacrificing performance or customer experience? Our new report, AI for Contact Center Cost Reduction, reveals how AI can help.

  • AI Maturity Benchmark Report: Opportunities & Gaps in Contact Center AI Adoption

    The 2024 AI Maturity Benchmark Report reveals that many organizations are missing out on the transformative benefits AI can offer. To understand what separates leaders from laggards, UJET is introducing a new AI Maturity Benchmark. It evaluates the adoption and implementation of AI across the contact center and its impact on key organizational metrics. Ultimately, those who display high maturity are reaping more benefits such as increased positive interactions with customers, boosted agent productivity, and improvement in key contact center KPIs.

  • Protect End Users with a Modern Enterprise SaaS Platform

    Read our Solution Brief, "Protecting Your Modern Enterprise End User" to learn about our endpoint protection and management service solution.

  • Druva Security Brief: End-User and SaaS Applications

    Advanced, multi-layered security that delivers the highest level of protection for today’s enterprise.

  • Druva Support for Microsoft 365 Backup Storage

    Leverage Microsoft 365 Backup Storage within the Druva Data Security Cloud.

  • Druva for Microsoft Dynamics 365

    Protect the heartbeat of your business operations. Empower your organization with Druva's Dynamics 365 data protection solution—secure, compliant, and efficient.

    DOWNLOAD NOW!
  • Druva for Microsoft 365 Backup

    Protect Microsoft 365 from risks like accidental deletion, file corruption, insider attacks, ransomware, and non-compliance with data retention, legal.

  • Guide: Migration to Windows 11 Made Easy With Druva

    This playbook explains how you can leverage Druva and our purpose-built migration tools to initiate and successfully complete the transition from Windows 10 to Windows 11.

  • Emerging Tech: Security — The Future of Enterprise Browsers

    Unmanaged devices in today's work environment leave apps and sensitive data open to threats. Fortunately, enterprise browsers can secure any device, managed or unmanaged. As the enterprise browser market evolves, it's smart to get guidance.

  • Definitive Guide to Enterprise Browsers

    New to enterprise browsers? The “Definitive Guide™ to Enterprise Browsers” will help you navigate the security landscape and find the right solution for your business.

  • Reinventing Backup and Recovery With AI and ML

    To gain insight into these AI and ML trends, TechTarget’s Enterprise Strategy Group surveyed 375 IT and data professionals familiar with and/or responsible for data protection (including backup and recovery) decisions and data science for their organization.

  • 2024 Data Protection Trends

    The global data protection market continues to grow, but how exactly are companies adapting for modern data protection in the face of ransomware and hybrid clouds?  In this new research report, 1,200 business and IT leaders were surveyed on their IT and data protection strategies, including their plans for 2024 and beyond.

  • 10 Recovery Objectives Best Practices

    Recovery objectives are the foundational metric for building your disaster recovery strategy. Building your backup and recovery strategy based on your recovery objectives can provide you with confidence that when disaster hits, you are ready to recover with minimal data loss and impact on business processes and protect your business’s brand.