The Aragon Research Globe™ for the Intelligent Contact Center, 2025 -- Redmondmag.com

The Aragon Research Globe™ for the Intelligent Contact Center, 2025

The Aragon Research Globe for Intelligent Contact Centers (ICCs) evaluates the trends in the market and identifies key providers that are making a difference in ICCs. For the second consecutive year, UJET is recognized for AI-Driven contact center solutions, Virtual Agent and Agent Assist tools, robust CRM integrations, versatile solutions for businesses of all sizes, modern architecture with mobile capabilities, and a strategic partnership with Google.

Key Report Insights include:

Virtual agents are essential for effective support.
Organizations should evaluate ICC providers and virtual agents for seamless support experiences.
AI-driven training for employees and partners is crucial.
Demand for automated knowledge via virtual agents is rising.
With a focus on Generative AI to power virtual agents, the time is now to transform the contact center!

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