Microsoft Investigating Windows 7 Upgrade Troubles

Microsoft is working on upgrade snags that some users have described when moving from Vista to Windows 7.

The complaints started late last week in the Microsoft Answers forum for Windows 7. Users appear to be experiencing two distinct problems, as described in this thread. In one case, Windows 7's installation process cuts short at 62 percent complete. The other problem involves an endless reboot, where the Windows 7 upgrade never completes.

The company is currently working on the reboot issue.

"Microsoft is continuing to investigate this issue, and we will post information on the existing threads in the Answers forum as it becomes available," the spokesperson explained in an e-mail. "Customers who had requested an alert when the answer is posted will be notified."

Disgruntled forum posters weren't the only ones experiencing the problem. A Microsoft employee encountered the reboot when upgrading to Windows 7 on a home PC, the spokesperson explained.

"Endless reboot" is a phrase that may jog some memories. Last year, some Vista users faced a similar reboot cycle when upgrading to Vista Service Pack 1. Microsoft has fixed that problem.

With regard to the incomplete upgrade problem with Windows 7, Microsoft does offer a workaround. The solution is described in a knowledgebase article, "KB 975253." Apparently a service, possibly the "Iphlpsvc" service, interferes with the upgrade to Windows 7. The workaround involves executing a detailed set of steps that may take the joy out of the upgrade process, especially for home users. Possibly, Microsoft may release an easier-to-apply solution.

"We are investigating using the Fix it technology to automate the steps outlined in KB 975253," the spokesperson explained. "Fix it" is Microsoft's online one-click patching service.

Finally, users could face another problem that may occur after a successful Windows 7 upgrade on machines that use solid-state drives (SSDs). The upgrade results in a storage system failure on certain machines using Intel SSD firmware, according to a report by Betanews.

The storage failure seems to be associated with "Trim command" technology, which helps SSDs keep track of file additions and deletions. Trim technology is specifically supported in Windows 7, according to the Engineering Windows 7 blog.

The Microsoft spokesperson indicated that the company is currently investigating the SSD storage failure problem and will post to the Microsoft Answers forum should more information become available.

About the Author

Kurt Mackie is online news editor for the 1105 Enterprise Computing Group.

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Let's not forget that, apparently, Microsoft has *purposely*

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Mon, Nov 16, 2009 Dave S'pore

I have problem getting audio output thru' the HDMI cable link to TV after the Win7 upgrade from Vista. Any suggestion or solution to correct it?

Fri, Oct 30, 2009

At least Microsoft lets you upgrade. You can believe the hype from those Apple ads, but the reason Apple has fewer driver problems is because they make the hardware and the OS. Try to upgrade an older Mac to the new OS. Not supported!

Fri, Oct 30, 2009 seriously?

MS is hardly responsible for HP's printer drivers! So, according to your logic, MS should have not released Win7 until HP developed a driver for YOUR printer? Ridiculous!

Fri, Oct 30, 2009 Victor Andrews Sterling Heights Michigat

I upgraded 3 vista machines and had no problems. The forth was an XP and I did a wipe and install and it also went just fine. The last one (really the first) I did a split patition install with XP and Windows 7. No problems here so far other than I had to replace an old video card on the XP machine.

Fri, Oct 30, 2009 David W

Let's not forget that, apparently, Microsoft has *purposely* torpedoed legacy support for connection to NT-style domains via Samba. This, combined with more upgrade headaches, just shows more of Microsoft's voluntary idiocy. One might have thought they'd have learned something from Vista.

Fri, Oct 30, 2009 Roland Thau New York

So far, my new Windows 7 is a nightmare. I can't get it to recognize my HP photosmart C7280 printer nor help me get a driver for it from HP which doesn't appear to have one compatible with Windows 7 and, My microphone can no longer reach my Dragon Naturally Speaking voice recognition program. One would have hoped that two giant; Microsoft and HewlettPackard might have gotten together before Microsoft began selling its expensive "upgrade".

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