News

Microsoft Increases Support Costs for IT Pros

Microsoft quietly raised the price of its Professional Support services for its U.S. software customers to $499 per incident.

No apparent notice was given of the price increase, which previously stood at around $249 per incident. Support prices for small and medium businesses, as well as for IT pros and developers, are now listed as "$499 per one incident" or "$1,999 for five incidents" for those organizations with an annual support contract. The new prices are listed at this page.

It's not clear exactly when Microsoft increased the prices, although it was noted today by Rod Trent, a Microsoft MVP, in a Twitter post:

There was some speculation that the $499 cost might have been the so-called "after-hours support" price. However, the page listed above seems to debunk that notion. Ironically, at press time, the after-hours support costs were listed at $259 per incident ("all severities") or $515 per incident ("critical severity"), which may be outdated information.

Update: the price increase happened on November 20, according to a Microsoft spokesperson, via e-mail on Tuesday.

Sometimes Microsoft's support services for organizations are free, but that gets determined by Microsoft via its Web portal or over the phone. Customers have to provide a credit card number to initiate the support process.

Microsoft Support may or may not deliver a solution for a particular incident. It's up to Microsoft's discretion with regard to charging (or not) in cases when it doesn't deliver a solution, according to its Professional Support FAQ.

Professional Support services do not cover products that have exited Microsoft's "extended support" lifecycle phase after 10 years. Getting support after that point requires setting up an account to get "custom support."

Microsoft has a separate Premier Support service for large enterprises, but the prices aren't listed. Here's how the spokesperson described it:

Microsoft offers Premier Support for Enterprise customers. Premier support pricing varies depending on number of employees, products and response times desired by the customer. More information about Premier Support can be found here.

About the Author

Kurt Mackie is senior news producer for 1105 Media's Converge360 group.

Featured

  • How To Configure Windows 10 for Intel Optane Memory

    Intel's Optane memory technology can significantly improve the performance of your Windows 10 system -- provided you enable it correctly. A single mistake can render the system unbootable. Here's how to do it the right way.

  • Microsoft and SAP Enhance Partnership with Teams Integration

    Microsoft and SAP this week described continuing partnership efforts on Microsoft Azure, while also planning a Microsoft Teams integration with SAP's enterprise resource planning product and other solutions.

  • Blue Squares Graphic

    Microsoft Previews Azure IoT Edge for Linux on Windows

    Microsoft announced a preview of Azure IoT Edge for Linux on Windows, which lets organizations tap Linux virtual machine processes that also work with Windows- and Azure-based processes and services.

  • How To Automate Tasks in Azure SQL Database

    Knowing how to automate tasks in the cloud will make you a more productive DBA. Here are the key concepts to understand about cloud scripting and a rundown of the best tools for automating code in Azure.

comments powered by Disqus