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Microsoft 365 Copilot Boosts Viva Engage
Microsoft on Tuesday announced the general availability of Microsoft 365 Copilot in Viva Engage, expanding its generative AI assistant deeper into the Microsoft Viva suite.
The integration allows orgs with an existing Microsoft 365 Copilot license to access new productivity tools aimed at simplifying internal communications and surfacing relevant insights from community discussions.
"Catch up on community conversations, get insights from colleagues, find posts from leaders, see what's trending, and recall key updates," wrote Microsoft. "Copilot in Engage brings you the information you need, right when you need it."
In the blog announcing the release, Microsoft said Copilot in Viva Engage operates as a context-aware assistant that helps users stay updated on key developments in their organization. It can summarize communications, trending conversations and personalized updates based on a user's activity within Microsoft's productivity suite. The company has also introduced dynamic, pre-populated prompts that adjust based on the section a user is in, offering tailored assistance when viewing community posts, campaigns or personal feeds.
A new features in this Engage release is enhanced contextual search, which aims at helping users locate older posts, follow-up threads or updates tied to specific topics or individuals. For larger enterprises managing thousands of daily posts, this could reduce time spent sifting through content and improve cross-team visibility, said Microsoft. The rollout also includes an embedded feedback mechanism, allowing users to rate Copilot's responses with a thumbs up or down -- input that Microsoft says will help refine AI behavior over time.
As for data protection, Microsoft said it will keep all prompts and responses secure, as aligned with its overall Copilot security strategy. "All user data and interactions exist in the Microsoft 365 service boundary, protected by encryption, access controls, and full regulatory compliance," said Microsoft. "To ensure data privacy, Copilot doesn't use prompts, responses, and data from Microsoft Graph to train foundational LLMs."
Microsoft has provided detailed instructions for IT on how to set up Copilot for Engage in their environments.
Microsoft had previously previewed Copilot in Viva Engage with features like automated draft post generation and reply suggestions, but the general release now focuses more on contextual insight and navigation, rather than content authoring.