-
Today’s organizations compete on customer experience and this trend will define the shape and scope of contact centers well into the next decade. To deliver the level of seamless experiences that customers expect, contact centers will need to harness all the advantages technology can offer – specifically, the cloud – to create an “intelligent cloud contact center” that utilizes machine learning and real-time data analysis. In this paper you will learn three steps you need to transition to an intelligent cloud contact center.
-
Customer experience drives the success of your organization. Awesome systems for onboarding customers and supporting them can certainly establish an initial relationship, but what happens when something goes wrong or the systems in place get in the way of helping the customer? In this paper, we’ll explore five ways to help you empower your remote agent workforce.
-
This report compares authentication methods in use in today's organizations and offers steps to help S&R pros ditch the password for good and adopt a Zero Trust approach to authentication.
-
This mid-year update to Businesses @ Work looks at the data from the Okta Integration Network (OIN) to understand how organizations are employing new apps and increasing adoption of existing technology to improve productivity and secure their remote workforce during this unique crisis. Our network now includes nearly 8,000 customers and over 6,500 integrations with cloud, mobile and web apps, and IT infrastructure providers.
-
The war on ransomware is real. Today’s organizations need to have a strong, multi-layered defense and strategy to address ransomware. In this paper, Rick Vanover from Veeam® will provide organizations with practical steps they can take to protect data and avoid being in a situation where data loss or ransom payment are their only options.
-
What impact does virtualization have on database instances? Find out what VMware metrics matter with SolarWinds new whitepaper that provides a guide for DBAs to determine the impact, if any, of virtualization on database performance.
-
Read this new Frost & Sullivan executive brief and learn how to deliver Backup Modernization, Security & Compliance, Hybrid Cloud Acceleration.
-
As consumers and customers, we are accustomed to easy, intuitive, and superfast transactions driven by data. Therefore, businesses have the various challenges of managing and mining the data they produce and use, but also ensuring that their digital experience is 100% reliable for their customers — so the chain of trust is never broken.In this new eBook learn how companies like Volvo Car BeLux, Southampton Football Club, Hendrix Genetics and others tackle those challenges with Cloud Data Management.
-
Like other organizations around the globe, there’s a good chance you’re using Office 365 in your workplace. But are you doing enough to make sure the data within it is being properly protected?
-
Your data environment is much more diverse, which means your strategies for managing data migration, backup & recovery, and disaster recovery need to be more flexible than ever. This is where we can help.
-
Every time an email address is used, it leaves a trace. Over time, those traces unveil patterns of behavior. This story can be examined to assess the risk present in every transaction and help fraud teams confidently approve more transactions, reduce customer friction and boost your bottom line.
-
Microsoft provides a wide array of powerful services within Office 365 that can help your employees connect and collaborate. Unfortunately, a comprehensive backup of your Office 365 data is not one of them. Veeam Backup for Microsoft Office 365 can help! By eliminating the risk of losing access and control over your Office 365 data, you can rest easier knowing your valuable data is secure and always accessible—exactly when and where you need it.
-
KCS, or Knowledge-Centered Service, is a methodology that allows organizations to create a single source of truth. In the contact center, using KCS translates to increased efficiencies and productivity, for improved customer and employee satisfaction.
-
Delivering exceptional customer service is no easy task. Use this playbook as your guide when navigating through 5 of the biggest challenges that customer service teams face.
-
Evolve IP’s User Guide to Microsoft Teams Direct Routing for businesses considering integrating Microsoft Teams with voice services. This overview dives into the major considerations you’ll want to think through, as well provides advice on implementing Microsoft Teams Direct Routing independently or with a 3rd party enterprise voice provider like Evolve IP.
-
See how Microsoft worked with strategic partner Red Hat to build a collaborative, efficient approach to IT automation with DevOps and Ansible.
-
Recent data breaches reported by major enterprises have made it clear that APIs are an increasingly-popular attack vector for hackers. This rising trend has a lot to do with how APIs traditionally grow and evolve within companies. View this infographic to understand the lifecycle of an API and what to do next.
-
This whitepaper describes the modern API Security landscape, and how to effectively leverage OAuth 2.0 and API Gateways for authentication and authorization from both the infrastructure and software development mindset.
-
In a time where networks evolve each day and include a diverse collection of Internet Assets such as IP addresses, domains, and certificates - how do you ensure that none of your Internet Asserts communicating in a way that puts your enterprise at risk?
-
Download this white paper to learn the five most common exposures and proactive steps you can take to protect your network.