Vendors loves to toss around the term "mission critical," as if every organization was NASA. Truth is, mission critical is in the eyes of the beholder. What's meaningless to you may be critical to me.
For those that truly care about data and uptime, Microsoft is offering the Dom Perignon of support -- a mission-critical add-on to the company's Premier program. When you pay the top shelf price, you expect top shelf service. In this case, you get a team of dedicated solutions engineers who promise to respond in a half hour (although, if 30 minutes of downtime is acceptable to a mission-critical system, how mission critical is it?). You'll also get 24x7 support.
Like an SLA, if Microsoft doesn't perform, you get some of your money back.
What is your impression of Microsoft support, or do you use another option. Talk about either at [email protected]
Posted by Doug Barney on 08/11/2010 at 1:18 PM
Let's walk through what to do and what you should avoid when group policy structures get a bit complicated.
Microsoft on Wednesday confirmed that it has addressed a so-called "BingBang" security issue that affected "small number of our internal applications" due to Azure Active Directory authorization misconfigurations.
Microsoft acknowledged that its emerging AI-based Bing search could affect content publisher revenue models, but also suggested that it is willing to talk terms.
Microsoft gave notice to organizations using perpetual-license Office versions about a coming 2023 milestone that could result in iffy Microsoft 365 services connections in this Wednesday announcement.
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