Windows Advisor

Missed Messages

Individual users in one distribution list can't receive messages from outside vendors who e-mail that list. How can this be fixed?

Q. I've created a distribution list in Exchange Server 2007 for vendors to contact people in our sales department. But when someone from outside sends a message to the list, individual users don't receive the message. The postmaster account gets the following delivery error:

Delivery has failed to these recipients or distribution lists:
DL_name@company.com
Your message wasn't delivered because of security policies. Microsoft Exchange will not try to redeliver this message for you. Please provide the following diagnostic text to your system administrator.

At the beginning of the detailed diagnostic message it states:

"#550 5.7.1 RESOLVER.RST.AuthRequired; authentication required ##."

I should also point out that the distribution group works fine for users inside the company. How can I fix this error?

A. In your case, you're using Exchange 2007 and the senders are vendors from outside your organization. By default, when you create a distribution list, the delivery is restricted to users that are authenticated. When you use the distribution list inside your organization, it works fine because the users are authenticated-but the outside vendors aren't.

Here's what you can do to fix the problem:

  1. Go to the distribution list's Properties.
  2. Click on the Mail Flow Settings tab.
  3. Double-click Message Delivery Restrictions.
  4. Uncheck the box "Require that all senders are authenticated."

There's no need to restart the computer or any services. Your users in the distribution list should now be able to receive messages from outside vendors.

About the Author

Zubair Alexander, MCSE, MCT, MCSA and Microsoft MVP is the founder of SeattlePro Enterprises, an IT training and consulting business. His experience covers a wide range of spectrum: trainer, consultant, systems administrator, security architect, network engineer, author, technical editor, college instructor and public speaker. Zubair holds more than 25 technical certifications and Bachelor of Science degrees in Aeronautics & Astronautics Engineering, Mathematics and Computer Information Systems. His Web site, www.techgalaxy.net, is dedicated to technical resources for IT professionals. Zubair may be reached at alexander@techgalaxy.net.

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