Microsoft Testing HD Audio for Enterprise VoIP

AudioCodes, based in Lod, Israel, is developing a product road map next year that company officials believe will help Microsoft's push into the enterprise voice-over-IP (VoIP) communications space.

Microsoft is considering AudioCodes' VoIP technologies for integration into Microsoft Office Communicator, a client solution that's part of the software giant's Unified Communications product line. The idea is to bring high-definition audio VoIP, branded by AudioCodes as VoIPerfectHD, to the client.

VoIPerfectHD would interface directly into the Microsoft Office Communicator system to provide improved voice quality between Microsoft-based voice customers, said Alan Percy, director of market development at AudioCodes' enterprise business group. Microsoft is one of the vendor's first customers, he said.

"We're a Gold Partner with Microsoft and have been closely working on something called the advanced gateway which would include the real-time wideband audio encoder right in our gateway," he said.

It may not seem like much, but HD audio is a big deal for users, Percy insisted.

"We've experienced this internally with our enterprise deployment of Microsoft Office Communicator. The clarity is so much better on the wideband connection that it's by far the preferred connection to talk with each other in the company," he said.

That sort of experience could be a key differentiator for Microsoft as it pushes into the enterprise, competing with traditional voice suppliers such as Avaya and Nortel.

"Just delivering the same thing you used to get with the PSTN, the same quality with no improvement, is a hard sell and you end up having to go on price to get it," Percy said. "By differentiating the service, by Microsoft making Office Communicator use wideband encoders, the service is so much better that not only are customers willing to invest money in it, but they're willing to tell other people to try it [because] they want to be able to talk to people on it."

For now, the product is in the strategy and road map stage. However, products are expected to hit the market in the first three months of 2009 for both service providers and enterprise customers -- "and Microsoft is one of them," Percy concluded.

About the Author

Jim Barthold is a freelance writer based in Delanco, N.J. covering a variety of technology subjects.


  • Azure Active Directory Connect Preview Adds Support for Disconnected AD Forests

    Microsoft on Thursday announced a preview of a new "Cloud Provisioning" feature for the Azure Active Directory Connect service that promises to bring together scattered Active Directory "forests."

  • Microsoft Defender ATP Gets macOS Investigation Support

    The endpoint and detection response (EDR) feature in Microsoft Defender Advanced Threat Protection (ATP) has reached the "general availability" stage for macOS devices.

  • How To Block Self-Service Purchasing in Microsoft's Power Platform

    Microsoft threw Office 365 admins a bone when it gave them the ability to block users from purchasing Power Platform tools without IT approval. Here's how to prevent total anarchy.

  • Azure DevOps Services Losing Support for Alternate Credentials

    Microsoft gave notice last week that it's going to drop Alternate Credentials support for authenticating users of its Azure DevOps Services.

comments powered by Disqus

Office 365 Watch

Sign up for our newsletter.

Terms and Privacy Policy consent

I agree to this site's Privacy Policy.