Letters to Redmond
One reader thinks it's worth it to give Vista a little more time. Plus, readers tell us about their technology pet peeves.
Here's a news flash: Vista works fine ["Windows
Vista: Learning to Play Nice,"
October 2007]. So did all of the flavors
of XP, 2000, 98, 95, 3.X, 2.0 and MS-DOS! The recurring issue seems to be vendor
software, hardware manufacturers and home-grown application designers that lag
behind in developing applications and hardware drivers that are compatible with
each new release of their respective products, yet somehow expect their products
to miraculously perform to specifications in a new OS environment.
As Keith Ward stated in his article, Vista was in a very lengthy development
cycle, perhaps longer than any previous OS release from Microsoft. Now, 10 months
into Vista's introduction phase, I still encounter many hard-headed developers
who believe it's Microsoft's responsibility to provide an OS with capabilities
to run their "legacy" products. The question becomes: What were these
developers doing while Vista was in a five-year development phase? Microsoft
went through great pains to release beta versions of Vista to many of these
corporate developers through channels such as MSDN and TechNet memberships.
Was there a lack of feedback to Microsoft from these beta- and early-release
recipients that justifies why the OS is problematic at the corporate level?
Before we kick Vista to the curb, (once again) give these hardware/software/firmware
laggards a chance to catch up and join the program.
Lots of Buggin' Around
I just read Doug Barney's column ["Stop
Bugging Me," Barney's Rubble, October 2007]. Don't get me started on
DSL. Those jerks at Verizon knocked out my voice service twice while troubleshooting
a data problem. After the first go-around, I practically begged and pleaded
with tech support not to perform the same remote test on the second go-around.
But guess what? They did. The result? No voice service again for a day or so.
Richard J. Tester
New York, N.Y.
I support both PCs and Macs (and a few Linux options as well) and I can say
that the power cord thing is just the tip of the iceberg with Macs. Solution:
Don't use them. There are very few things that make Macs "the better option"
and most users don't use them. "They do graphics better" -- so? If
you're not a graphics professional, you'll never miss the so-called advantage.
If you're not paying close to a thousand dollars for the application that processes
those "better graphics," you're wasting your breath talking about
them. I've had a lot of trouble getting replacement parts for Macs. Jumping
through hoops doesn't make me a better technician, but having several sources
for hardware does. So I'm already learning to not like supporting Macs.
Yep, I've been "raised on" Windows boxes. Most people who prefer
Macs have been "raised on" Macs. So if Mac hardware gives you heartburn,
it's inherent in the beast and the only way around it is to step onto another
I do have to agree with Barney on the formatting in Word. It's hyperactive
and over-attentive. To that end, Word Perfect (WP) got it exactly right, and
to make it even better, WP has this tool called Reveal Codes that will allow
you to remove a formatting command you can't see on the page. Wonder why Microsoft
never tried to get a license for that for Word? It's a wonderful tool. Absent
that, though, you can use the paragraph symbol to figure out which formatting
commands are stuck in there and get rid of them. Or you can just not worry about
any of it, type the paper, reformat the whole thing with no formatting and format
the whole thing as you want it.
Here's what bugs me:
- Toner. Not only the mess, but the cost is outrageous.
- Adobe Acrobat Installation. Why is it 30MB, and thank you, no, I don't want
- CALs. They're problematic to track and not efficient. When I buy Exchange
and slap it on a 10k server, I should be able to host as many people as my
hardware will allow.
I'm sure there are many more, but that's a good start.
City of Rogers, Ark.
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