Document Sciences Releases New Customer Service Software
- By Scott Bekker
Document Services Corp. announced the general availability
of DLS eCor, an enterprise-wide correspondence solution that improves customer
service responsiveness by generating ad hoc correspondence through a standard
DLS eCor features include a thin Web-based client for
reduced hardware and software support costs; centralized control of content and
presentation via pre-defined templates and integrated approval functionality; multiple
distribution channels via e-mail, fax, or print; and interfaces for integration
to existing CRM applications.
Contact Document Sciences, (760) 602-1615, www.docscience.com.
Scott Bekker is editor in chief of Redmond Channel Partner magazine.