News

Edify Makes Electronic Workforce Available

Edify Corp., a subsidiary of S1 Corp., has announced the availability of version 6.2 of its Electronic Workforce (EWF) product.

EWF is a customer interaction platform that enables the development of applications that deliver automated customer service via voice, e-mail, fax, wireless and Web channels.

Included in among the new features in version 6.2 are dynamic grammars that make it possible to personalize speech recognitions by adding new phrases, a single phrase correction capability that increases customer ease-of-use, and support of speech recognition in 21 languages.

Contact Edify: 408-982-2000, www.edify.com

About the Author

Scott Bekker is editor in chief of Redmond Channel Partner magazine.

Featured

  • Microsoft Endpoint Manager Improvements Highlighted at Ignite

    Improvements in the Microsoft Endpoint Manager (MEM) management solution were part of Tuesday's Microsoft Ignite online event.

  • Green City Illustration

    Microsoft Ignite 2020 Reaction, Part 1: A New Normal for Tech Conferences

    Something about Satya Nadella's opening keynote makes Brien wonder if Microsoft thinks we'd all be better off doing everything -- including conferences like Ignite -- remotely, even after the pandemic is over.

  • Microsoft Ignite: Azure Advances Across Five Frontiers

    To kick off the Microsoft Ignite virtual conference, CEO Satya Nadella made a bold claim about the public cloud with the second-largest market share behind Amazon.

  • Microsoft Buying Games Maker ZeniMax Media for $7.5 Billion

    Microsoft is buying ZeniMax Media, parent company of Bethesda Softworks and other game-maker affiliates, for $7.5 billion in cash.

comments powered by Disqus