Question: need software for dvd-rom player
keith ward:  anyone there?
Chris:  Keith, I am here to help you with your computer/device issue.  
Please wait a moment while I search for your customer information.
Chris:  Here you go, this page should contain all the information you 
will need.  Is there anything else I can assist you with today?
Chris:  [Item sent - Installation References - DVD]
keith ward:  yes. my dvd rom is the pioneer dvd-114...
Chris:  I am having difficulty finding your customer information. Could 
you please repeat your client id and/or serial #.
keith ward:  and i need all the software and drivers for it, since i 
installed win2k on my desktop. the other dvd software was overwritten 
when i reformatted the hard drive
keith ward:  do you mean my computer's serial#?
Chris:  Without the serial number I may not be able to help you.  
keith ward:  you mean the computer's serial #, right? it's XXXXXXXXX.
Chris:  Thank you; please wait one minute, while I investigate your 
keith ward:  okay.
Chris:  I realize your time is valuable, please wait one minute while I 
research this further.
Chris:  Here you go, this page should contain all the information you 
will need.  Is there anything else I can assist you with today?
Chris:  [Item sent - Installation References - Video]
keith ward:  i don't think you're understanding me. i now have 
windows2000 as my OS, not 98. i did a clean install this afternoon. i need the 
software and drivers to make my dvd player work under 2000.
Chris:  Did you upgrade from Us?
keith ward:  no. i tried to do an upgrade myself, but when that didn't 
work, i put in my G---way system restore cd, which wouldn't work. then 
i just FDISKed the hard drive and started from scratch.
Chris:  We don't support it, that's all we have at the moment at our 
website. You may check the manufacturer website. 
keith ward:  don't support what? win2k?
Chris:  ========-
keith ward:  what was that?
keith ward:  hello?
Chris:  We only support software that were sold trough G---way. 
keith ward:  are you saying that you don't have win2k drivers for my 
dvd player?
keith ward:  if so, what exactly do you ship with your win2k systems 
that have pioneer dvd drives?
Chris:  They are not yet available, use the one I sent you .
Chris:  Thank you for using the G---way Trusted Guide Center.  You will 
receive a transcript of our chat via email.  Our chat session will now 
be closed.
[Chris - user has closed this session]

About the Author

Scott Bekker is editor in chief of Redmond Channel Partner magazine.


  • Microsoft Nudging Skype for Business Users to Teams

    Microsoft on Thursday announced some perks and prods for Skype for Business unified communications users, with the aim of moving them to the Microsoft Teams collaboration service instead.

  • How To Improve Windows 10's Sound and Video Quality

    Windows 10 comes with built-in tools that can help users get the most out of their sound and video hardware.

  • Microsoft Offers More 'Solorigate' Advice Using Microsoft 365 Defender Tools

    Microsoft issued yet another article with advice on how to use its Microsoft 365 Defender suite of tools to protect against "Solorigate" advanced persistent threat types of attacks in a Thursday announcement.

  • Microsoft FastTrack Support Extended to Microsoft 365 Defender Solutions

    The Microsoft FastTrack support program has been extended to Microsoft 365 Defender products for certain qualified subscribers, Microsoft indicated this week.

comments powered by Disqus