News

TechExcel Unveils ServiceWise 2000

TechExcel Inc., a provider of integrated Web and LAN solutions for tracking and workflow applications, will introduce ServiceWise 2000, an update to its customer and incident tracking application for technical support and help desk organizations.

ServiceWise 2000 allows companies to configure all of the service agreement plans available to their customers. Service agreements can be based on a fixed fee per incident, annual or multi-year service contracts, or may include a base level of support with additional service charges either by the hour or per incident.

ServiceWise 2000 supports sending and receiving e-mail messages from within the ServiceWise application. ServiceWise 2000 also supports e-mail announcments. Other new features include comprehensive asset management, service agreement management, remote diagnositcs, and pager and voice notification.

The software includes several new add-on modules, including the ServiceWise Asset Manager for both internal help desks and external customer support; the Service Agreement Manager, allowing a company to manage every aspect of service agreement administration; and the ServiceWise Diagnostics Manager, which provides a remote diagnostic solution.

Contact TechExcel, (925) 283-8930, www.techexcel.com.

About the Author

Scott Bekker is editor in chief of Redmond Channel Partner magazine.

Featured

  • Microsoft Resumes Rerelease of Windows 10 Version 1809

    Microsoft on Wednesday once more resumed its general rollout of the Windows 10 version 1809 upgrade, also known as the "October 2018 Update."

  • Microsoft Ups Its Windows 10 App Compatibility Assurances

    Microsoft gave assurances this week that organizations adopting Windows 10 likely won't face application compatibility issues.

  • SharePoint Online Users To Get 'Modern' UI Push in April

    Microsoft plans to alter some of the tenant-level blocking capabilities that may have been set up by organizations and deliver its so-called "modern" user interface (UI) to Lists and Libraries for SharePoint Online users, starting in April.

  • How To Use PowerShell Splatting

    Despite its weird name, splatting can be a really handy technique if you create a lot of PowerShell scripts.

comments powered by Disqus
Most   Popular

Office 365 Watch

Sign up for our newsletter.

Terms and Privacy Policy consent

I agree to this site's Privacy Policy.