News

TechExcel Unveils ServiceWise 2000

TechExcel Inc., a provider of integrated Web and LAN solutions for tracking and workflow applications, will introduce ServiceWise 2000, an update to its customer and incident tracking application for technical support and help desk organizations.

ServiceWise 2000 allows companies to configure all of the service agreement plans available to their customers. Service agreements can be based on a fixed fee per incident, annual or multi-year service contracts, or may include a base level of support with additional service charges either by the hour or per incident.

ServiceWise 2000 supports sending and receiving e-mail messages from within the ServiceWise application. ServiceWise 2000 also supports e-mail announcments. Other new features include comprehensive asset management, service agreement management, remote diagnositcs, and pager and voice notification.

The software includes several new add-on modules, including the ServiceWise Asset Manager for both internal help desks and external customer support; the Service Agreement Manager, allowing a company to manage every aspect of service agreement administration; and the ServiceWise Diagnostics Manager, which provides a remote diagnostic solution.

Contact TechExcel, (925) 283-8930, www.techexcel.com.

About the Author

Scott Bekker is editor in chief of Redmond Channel Partner magazine.

Featured

  • Industrial Control System Honeypot Illustrates Bad Security Practices

    Security solutions provider Trend Micro has published results (PDF) from running an industrial control system (ICS) "honeypot."

  • Ransomware: What It Means for Your Database Servers

    Ransomware affects databases in very specific ways. Joey describes the mechanics of a SQL Server ransomware attack, what DBAs can do to protect their systems, and what security measures they should be advocating for.

  • Windows Admin Center vs. Hyper-V Manager: What's Better for Managing VMs?

    Microsoft's preferred interface for Windows Server is Windows Admin Center, but can it really replace Hyper-V Manager for managing virtual machines? Brien compares the two management tools.

  • Microsoft Offers More Help on Windows Server 2008 Upgrades

    Microsoft this week published additional help resources for organizations stuck on Windows Server 2008, which fell out of support on Jan. 14.

comments powered by Disqus

Office 365 Watch

Sign up for our newsletter.

Terms and Privacy Policy consent

I agree to this site's Privacy Policy.