PeopleSoft Releases New CRM Suite
- By Scott Bekker
PeopleSoft Inc. has released Vantive eBusiness applications for customer relationship management (CRM). The announcement comes almost four months after PeopleSoft agreed to acquire Vantive Corp., a CRM company.
The new e-business applications include:
- Vantive eSales -- provides sales reps, sales managers, and channel partners with opportunity management and other sales productivity tools using a Web browser interface to the Vantive Sales application.
- Vantive eService -- allows users to access the Vantive application over the Internet to find resolutions and product information, submit cases, and check status. Customers can access this application from anywhere using a standard browser.
- Vantive eFieldService -- enables field service technicians to receive and review assignments, verify service level agreements and update service orders from anywhere that they have access to the Internet.
- Vantive eHelpDesk -- enables employees to review problem status and asset information, search for product information and query existing resolutions for known problems, all via the Internet.
Contact PeopleSoft, (800) 380-7638, www.peoplesoft.com
Scott Bekker is editor in chief of Redmond Channel Partner magazine.