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PeopleSoft Releases New CRM Suite

PeopleSoft Inc. has released Vantive eBusiness applications for customer relationship management (CRM). The announcement comes almost four months after PeopleSoft agreed to acquire Vantive Corp., a CRM company.

The new e-business applications include:

  • Vantive eSales -- provides sales reps, sales managers, and channel partners with opportunity management and other sales productivity tools using a Web browser interface to the Vantive Sales application.
  • Vantive eService -- allows users to access the Vantive application over the Internet to find resolutions and product information, submit cases, and check status. Customers can access this application from anywhere using a standard browser.
  • Vantive eFieldService -- enables field service technicians to receive and review assignments, verify service level agreements and update service orders from anywhere that they have access to the Internet.
  • Vantive eHelpDesk -- enables employees to review problem status and asset information, search for product information and query existing resolutions for known problems, all via the Internet.

Contact PeopleSoft, (800) 380-7638, www.peoplesoft.com

About the Author

Scott Bekker is editor in chief of Redmond Channel Partner magazine.

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