News

ASG Introduces Decision-Making Emulator

Allen Systems Group Inc. (ASG) has announced the latest release of ASG-Impact Expert, a solution for creating intuitive, self-servicing expert systems.

ASG-Impact Expert provides a graphical interface to create rule-based expert systems that emulate, through decision trees, the problem-solving capabilities of human experts who specialize in certain areas of business. The solution is integrated so that it can be started from within the LAN environment and Web-enabled via ASG-KnowledgeWave. ASG-Impact Expert provides instant, online guidance for service desk personnel in gathering the appropriate information concerning a particular "expert" question and in providing an answer or resolution. ASG-Impact Expert can be tailored to fit site-specific situations and can be used throughout the entire organization for making decisions beyond service desk issues.

The 32-bit enhanced release of ASG-Impact Expert allows users to include any audio or video file in a decision tree and provides the ability to run and edit ASG-Impact Expert applications from the Microsoft Windows Explorer. This latest release also allows Impact Expert to accept long file names, improves the readibility of output files used by ASG-Impact, supports ServiceWare's KnowledgePak version 2.x format files and has an enhanced ODBC function that allows connection to the DB2 Universal Server, Oracle, SQL Server, and Microsoft Access databases.

Contact Allen Systems Group, (941) 425-2200, www.asg.com.

About the Author

Scott Bekker is editor in chief of Redmond Channel Partner magazine.

Featured

  • Secured-Core PCs Promise To Stop Malware at the Firmware Level

    Microsoft and its hardware partners recently described new "Secured-core" PCs, which add protections against firmware-based attacks.

  • How To Ransomware-Proof Your Backups: 4 Key Best Practices

    Backups are the only guaranteed way to save your data after a ransomware attack. Here's how to make sure your backup strategy has ransomware mitigation built right in.

  • Microsoft Buys Mover To Aid Microsoft 365 Shifts

    Microsoft announced on Monday that it bought Mover to help organizations migrate data and shift to using Microsoft 365 services.

  • Microsoft Explains Windows 7 Extended Security Updates Setup Process

    Microsoft this week described installation instructions for volume licensing users of Windows 7 Service Pack 1 to get Extended Security Updates (ESU) activated on PCs.

comments powered by Disqus

Office 365 Watch

Sign up for our newsletter.

Terms and Privacy Policy consent

I agree to this site's Privacy Policy.