News

ASG Introduces Decision-Making Emulator

Allen Systems Group Inc. (ASG) has announced the latest release of ASG-Impact Expert, a solution for creating intuitive, self-servicing expert systems.

ASG-Impact Expert provides a graphical interface to create rule-based expert systems that emulate, through decision trees, the problem-solving capabilities of human experts who specialize in certain areas of business. The solution is integrated so that it can be started from within the LAN environment and Web-enabled via ASG-KnowledgeWave. ASG-Impact Expert provides instant, online guidance for service desk personnel in gathering the appropriate information concerning a particular "expert" question and in providing an answer or resolution. ASG-Impact Expert can be tailored to fit site-specific situations and can be used throughout the entire organization for making decisions beyond service desk issues.

The 32-bit enhanced release of ASG-Impact Expert allows users to include any audio or video file in a decision tree and provides the ability to run and edit ASG-Impact Expert applications from the Microsoft Windows Explorer. This latest release also allows Impact Expert to accept long file names, improves the readibility of output files used by ASG-Impact, supports ServiceWare's KnowledgePak version 2.x format files and has an enhanced ODBC function that allows connection to the DB2 Universal Server, Oracle, SQL Server, and Microsoft Access databases.

Contact Allen Systems Group, (941) 425-2200, www.asg.com.

About the Author

Scott Bekker is editor in chief of Redmond Channel Partner magazine.

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