News

Microsoft Partners with Directory Management ISVs

Microsoft Corp. announced a joint support partnership with three directory management vendors. The software behemoth will work with Entevo Corp., (www.entevo.com), FastLane Technologies Inc. (www.fastlanetech.com) and Mission Critical Software Inc. (www.missioncritical.com) to provide coordinated technical support services to enterprise customers.

The agreements are separate and distinct, but Microsoft is offering the same thing to all three independent software vendors (ISVs). Microsoft will take joint ownership of customer issues, share technical support information and enable experts from Microsoft and the ISVs to work together as a team. The result for customers will be seamless support, even when incidents involve both Windows NT and directory management software from the ISV.

"We’re trying to make a single, unified approach to support, rather than sending customers back and forth between us and Microsoft," says Olivier Thierry, vice president of marketing with Mission Critical.

Under the agreements, Microsoft will work with the ISVs to cross-train support professionals, share technical information such as white papers, knowledge bases, product updates and best practices for solving customer issues as well as provide a 24x7 problem-solving path.

When the program is up and running, which the companies expect to happen within approximately 30 days, either the directory management ISV or Microsoft will be better equipped to handle the call, and both companies will write up a trouble ticket and follow the problem to a resolution.

The companies are also investigating the development of an electronically linked support system for immediate access among support professionals at the various companies. – Thomas Sullivan, Senior Reporter/Northwest Correspondent

About the Author

Scott Bekker is editor in chief of Redmond Channel Partner magazine.

Featured

  • Vendors Issue Patches for Linux Container Runtime Flaw Enabling Host Attacks

    This week, the National Institute of Standards and Technology (NIST) described a high-risk security vulnerability (CVE-2019-5736) for organizations using containers that could lead to compromised host systems.

  • Windows 10 Version 1809 Users May Get Visual Studio Crashes

    Microsoft on Friday issued an advisory for Windows 10 version 1809 users about possible Visual Studio crashes.

  • Standardizing the Look of Outlook's Outbound Messages

    Microsoft typically gives users a blank canvas to compose new e-mails in Outlook. In some corporate environments, however, a blank canvas isn't a good thing.

  • Windows 10 'Semiannual Channel Targeted' Goes Away This Spring

    Microsoft plans to slightly alter its Windows servicing lingo and management behavior with its next Windows 10 operating system feature update release, coming this spring.

comments powered by Disqus

Office 365 Watch

Sign up for our newsletter.

Terms and Privacy Policy consent

I agree to this site's Privacy Policy.