News

Dell Adds Support for Enterprise Customers

Dell Computer Corp. announced yesterday that it will expand its Dell Service Provider program in the United States through the addition of two support service specialists to the network. DecisionOne Corp. (Frazer, Pa., www.decisionone.com) and NCR Corp. (Dayton, Ohio, www.ncr.com) will provide support services that include hardware maintenance, installations, moves, adds and changes for the entire line of Dell products through several limited warranty programs.

Dell plans to incorporate DecisionOne and NCR into its virtual integration service model, which uses Internet and Electronic Data Interchange technologies. Dell officials say this "closed-loop" communication with customers can speed response time and reduce costs while providing a safe and secure method to share technology advances and best practices information.

"Under this agreement, Dell can now better leverage our enterprise computing and service expertise to enhance the overall customer experience by assuring consistent quality and support across the United States," says Steve Felice, DecisionOne’s president and CEO.

According to Gary Cotshott, vice president, customer services for the Americas, at Dell, the advances in service is integral to supporting Dell’s customers. "Today’s corporate enterprise computing customers demand quality, responsive and efficient service and support so they can maximize returns on their technology investments," he says.

Other service providers for Dell include Unisys Corp. and Wang Global, both of which were named global service providers in May. –Matt McCann, Associate Editor

About the Author

Scott Bekker is editor in chief of Redmond Channel Partner magazine.

Featured

  • What Does Office 365 Support for New Surface Hardware Actually Mean?

    Microsoft has spilled a lot of ink touting the ways that its new Surface-branded peripherals will be bring Office 365 features to life.

  • Azure Active Directory ID Protection 'Refresh' Now Available

    Microsoft's enhancements to the Azure Active Directory Identity Protection service are now said to be "generally available" (GA), or ready for commercial use, per a Wednesday announcement.

  • Microsoft Releases Windows 10 Version 1909

    Microsoft on Tuesday announced the release of Windows 10 version 1909, a new operating system product that's also known as the "Windows 10 November 2019 Update."

  • November Microsoft Security Bundle Addresses 75 Vulnerabilities

    Of that number, 13 vulnerabilities are rated "Critical" to patch, while 62 vulnerabilities are deemed "Important."

comments powered by Disqus

Office 365 Watch

Sign up for our newsletter.

Terms and Privacy Policy consent

I agree to this site's Privacy Policy.