News

ActiveTouch Opens Collaboration Application Server Market

ActiveTouch Inc. (Sunnyvale, Calif., www.activetouch.com) announced the ActiveTouch Server, a collaboration application server for Web-based commerce, customer care and conferencing applications.

Enterprise application providers can use the ActiveTouch Server to combine live data collection and collaboration, telephony integration, and managed message routing over Internet/intranet environments. The server is a scaleable engine that comes with a suite of CTI and collaboration capabilities that includes thin client T.120 services tunneled through HTTP.

The product is aimed primarily at customer service organizations and includes a middle-tier, business rule generation capability to add artificial intelligence to call and message routing. It allows the user to interact with a company's customer service department through voice phone, Web browser, and e-mail, or any combination.

Analysts from Zona Research (Redwood City, Calif.) state that although they expect IBM Corp. and Lotus Development Corp. to travel down the same path of T.120 real-time conferencing capabilities, for now, ActiveTouch has the field all to itself. The company has already licensed the product to Aurum Software Inc. (Santa Clara, Calif., www.aurum.com) and Compaq Computer Corp.

"We believe that enterprise applications incorporating live collaboration can greatly improve the efficiency and effectiveness of enterprise business processes in sales, service and support," says Subrah Iyar, CEO of ActiveTouch. -- Brian Ploskina, Assistant Editor

About the Author

Scott Bekker is editor in chief of Redmond Channel Partner magazine.

Featured

  • Spaceflight Training in the Middle of a Pandemic

    Surprisingly, the worldwide COVID-19 lockdown has hardly slowed down the space training process for Brien. In fact, it has accelerated it.

  • Surface and ARM: Why Microsoft Shouldn't Follow Apple's Lead and Dump Intel

    Microsoft's current Surface flagship, the Surface Pro X, already runs on ARM. But as the ill-fated Surface RT showed, going all-in on ARM never did Microsoft many favors.

  • IT Security Isn't Supposed To Be Easy

    Joey explains why it's worth it to endure a little inconvenience for the long-term benefits of a password manager and multifactor authentication.

  • Microsoft Makes It Easier To Self-Provision PCs via Windows Autopilot When VPNs Are Used

    Microsoft announced this week that the Windows Autopilot service used with Microsoft Intune now supports enrolling devices, even in cases where virtual private networks (VPNs) might get in the way.

comments powered by Disqus

Office 365 Watch

Sign up for our newsletter.

Terms and Privacy Policy consent

I agree to this site's Privacy Policy.