Tech Library

Download free white papers, e-books, technical reports, infographics, and other useful resources from Redmond Magazine's experts and our vendors. Also see our Free Webcasts.

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  • AWS Cost Optimization: Best Practices to Lower Your Cloud Bill

    This paper outlines best practices to establish a cloud financial management practice to reduce AWS costs, and guidance on how AWS customers use a cloud financial management solution to execute that practice.

  • Ransomware Best Practices

    Ransomware Best Practices Guide by backup and disaster recovery experts Storagepipe and Veeam Software. Learn how to safeguard your data and systems by proactively implementing data protection and DR best practices.

  • 7 Critical Reasons for Office 365 Backup

    You have one more reason added to the 6 critical reasons to protect your Office 365 data. This 5-minute read document helps you convince your managers and peers that your organization needs Office 365 data protection.

  • Hybrid Cloud Guide

    With so many organizations looking to find ways to embrace the public cloud without compromising the security of their data and applications, a hybrid cloud strategy is rapidly becoming the preferred method of efficiently delivering IT services. This Hybrid Cloud Guide aims to provide you advice on how to begin building your own cloud strategy.

  • Achieve Audit-Readiness for Security Standards Compliance

    How to monitor and prove your organization’s compliance with ISO 27001, CIS Benchmarks, NIST, PCI DSS, HIPAA, DISA STIG, GDPR, BSI IT-Grundschutz, Cyber Essentials, and vendor guidelines on VMware, AWS and Kubernetes.

  • Unified Customer Data for a Unified Customer Experience Report

    Whether it’s implementing self-service as their number one operational challenge, or finding or figuring out how to provide a consistent customer experience across all channels, the survey we sent to contact center professionals showed contact center leaders understand the new and empowered consumer who wants efficient resolutions quickly that they are in control of at all times.

  • G2 2021 Winter Contact Center Operations Software Report

    In the most recent G2 2021 Contact Center Operations Software Report, UJET has once again been named a Leader in contact center operations. Based on actual product user reviews, G2 reports that UJET consistently receives the highest satisfaction ratings in the industry, beating out major players such as Talkdesk, Genesys, NICE inContact, and Five9.

  • The U.S. Contact Center Decision-Makers’ Guide

    The US Contact Center Decision-Makers’ Guide (2021) is the industry’s most comprehensive annual report studying the performance, operations, technology and workforce aspects of the US contact center operations. It delivers insight and analysis to help contact center leaders stay competitive and ahead of the trends in today’s smartphone era CX.

  • Disaster Recovery Plan

    Plan to survive and thrive in the face of natural and man-made data disasters with this comprehensive Disaster Recovery Plan Template. Inventory your organization’s IT infrastructure and critical information, and develop a detailed plan to recover and restore service.

  • Digital Transformation Roadmap for Contact Centers

    Contact centers are increasingly important to companies. Given that delivering effective, outstanding and cost-effective service is one of the major drivers and goals of all digital transformation initiatives, the enhancements that occur in contact centers need to be optimized and aligned with the strategy and actions of the overall enterprise digital transformation. This report reveals a roadmap for revamping the enterprise digital transformation strategy to prepare the contact center for what is likely to be the ‘new normal’: a highly virtual, digital and self-service-oriented economy.

  • Beyond Digital - Customer Care in the Mobile Age

    Businesses that don’t pursue a mobile-first mindset for interacting and providing customer service will be left in the dust, while those that embrace mobile as an interaction mode will thrive. This whitepaper examines the evolution of the contact center beyond digital channel stacking and specifies the requirements contact centers must meet for the mobile age.

  • The ROI of AI in the Contact Center - Aberdeen

    This statistics-packed knowledge brief from Aberdeen highlights the key challenges to address to achieve ROI and details how artificial intelligence (AI) capabilities influence performance results of modern customer experience (CX) programs.

  • Cloud Contact Center Buyers Guide: Five Critical Dimensions to Assess for Operational Success

    Our buyer’s guide outlines five critical dimensions for contact center operational success. Based on G2’s process for grid scoring, these standards can help to quickly rationalize the key considerations when assessing and selecting a cloud contact center platform to fit your immediate and long term needs.

  • Remote Work: A Comprehensive Guide for Contact Centers - Aberdeen

    In this report, Remote Work: A Comprehensive Guide on the ‘What?’, ‘Why?’, & ‘How?’, Aberdeen lays out the key building blocks that need to be implemented in order for firms to truly achieve the maximum benefits from remote work.

  • Comprehensive Anti-Phishing Guide

    Spear phishing emails remain a top attack vector for the bad guys, yet most companies still don’t have an effective strategy to stop them. This enormous security gap leaves you open to business email compromise, session hijacking, ransomware and more. Don’t get caught in a phishing net! Learn how to avoid having your end users take the bait.

  • How to Plan and Manage Your Hardening Project

    This Whitepaper is a must for IT and Security experts planning a hardening project. Hardening professionals’ years of experience are brought to in few pages. This Whitepaper brings practical advice for a successful hardening.

  • Preparing for Attacks that Seek Total Annihilation

    Defending your IT infrastructure against attack has never been a simple task. But things have taken a decidedly ugly turn of late: More and more attacks are simply seeking the total annihilation of your infrastructure. Any organization can be a target - or simply collateral damage from an attack targeting someone else.

  • SharePoint Migration Planning Guide

    Migration projects are inherently complicated and risky. Your complex SharePoint environment is critical to a wide range of business processes. How can you ensure a successful migration that is seamless for your users?

  • The Importance of Vulnerability Assessment and Patch Management with Acronis Cyber Protect

    With Acronis Cyber Protect you gain top-level vulnerability assessment and patch management functionality that provides a number of useful, unique features due to close integration between exceptional cybersecurity and an awardwinning backup solution.

  • The Important Role of Two-factor Authentication in Cyber Protection for Businesses

    By the end of 2021, businesses will be hit by ransomware every 11 seconds. Phishing and spear-phishing continue to be the number one infection vector and administrators are quite often the target. Of course, in many large organizations, the administrators that control resources and access to data are well aware of these threats and can avoid this trap. In many small- to medium businesses, it’s much more of an issue for admins.