Coffee Talk | Beyond the Ticket Queue: Eliminating Friction in IT Support
Date: Wednesday, June 3 at 11 am PT / 2 pm ET
Join us live to qualify to receive a $10 Starbucks gift card!*
IT support teams are under pressure to do more than resolve tickets; they’re expected to deliver seamless employee experiences that keep business moving. In this timely Coffee Talk event, you'll get an expert's POV for how to streamline the support journey with smarter workflows, automation and proactive strategies. Sign up now to learn how to reduce repetitive requests, accelerate resolution times and empower users. Whether you’re modernizing the help desk or rethinking IT operations from the ground up, you'll get the practical ideas and real-world strategies to transform support from a reactive function into a high-impact business enabler. Register today!
Here is the AGENDA for the Coffee Talk:
11:00 a.m. PT / 2:00 p.m. ET
Beyond the Ticket Queue: Eliminating Friction in IT Support
11:45 a.m. PT / 2:45 p.m. ET
Featured Presentation
Register now!
Our Industry Expert:
Howard M. Cohen, Technologist, Creator of Compelling Content, and Senior Resultant
Howard M. Cohen, technologist, creator of compelling content, and senior "resultant," has spent more than 40 years in the IT industry. During that time, he has held senior executive positions in many of the top channel partner organizations, and he currently writes for and about IT and the IT channel. He's a sought-after speaker, an insightful observer of the technology landscape, and one of our favorite presenters.
Moderated by:
John K. Waters, Editor at Large, Redmondmag.com
As the Editor in Chief in the Converge360 group of 1105 Media, journalist and author John K. Waters manages leading news sites focused on worldwide technology trends, from artificial intelligence to the software development lifecycle.
Our Featured Presenter:
David Sohn, Co-Founder, Helpt
David Sohn, a distinguished and highly capable leader, is the Founder of Helpt, bringing over a decade of expertise in technical services, product management, and recruitment to the organization. Prior to founding Helpt, David served as Vice President at Halo, where he played a pivotal role in leading strategic initiatives and overseeing organizational growth. With a proven track record in driving innovation, cultivating high-performing teams, and advancing business success, David has consistently demonstrated his ability to shape and execute transformative solutions in the technology sector.
*$10 Starbucks Gift Card prize will be distributed to the first 100 attendees who attend the live event for a minimum of 51% of the total presentation. Only valid business e-mail addresses of current employer will be considered. Only eligible for one entry per individual, not per e-mail address. Must be a US resident. No substitutions allowed. False and/or deceptive entries or acts shall render entrants ineligible. No purchase is required. This offer is not valid where prohibited by law. If there is any reason to suspect abuse, fraud, or breach of these terms and conditions, we have the right to void the prize.