End-User Support Strategies for the Digital Era
Date: Wednesday, October 25 at 11am PT / 2pm ET
Today’s workforce is diverse, but all employees need digital tools to perform at their best from anywhere and on any device. But how do you maintain agility and enable your organization to stay ahead of workplace needs?
Join experts from Insight to explore how to Power Modern Work to best deliver secure, modern experiences and keep your teams engaged.
Join us if your organization is looking to:
- Optimize the administration of endpoints while being cautious of costs
- Streamline IT processes and increase end-user productivity
- Do more with less by maximizing your Microsoft investment
- Improve the overall digital employee experience and maximize retention
In this session Insight experts will explore best practices for how to reduce support costs, shift left, and create a productive and flexible workplace. In this new age of work-from-anywhere, a new approach to IT support is required to support the hybrid and remote employee. Learn industry best-practices and strategies that work to meet end-user support needs, streamline internal processes, and enable your IT team to refocus on strategic priorities.
About the presenters:
John Casebeer, Sr. Architect, Technical Services, Insight
John uses his more than 20 years of industry experience as Insight’s retail solutions architect to help retailers enhance their customer experience across all channels and provide end-to-end services to design, deploy and support these solutions. He was the principal architect for revamping and cloud-enabling a major natural food grocer’s entire infrastructure. His specialties span business requirement analysis to service management design, network consulting, service engineering and more.
David Downs, Product Manager, Services, Insight
A proven and dynamic IT leader, David Downs joined Insight in 2010. He is currently dedicated to envisioning, designing and building service offerings that improve the employee experience with technology and support. If you’re looking for transformational workplace services that will drive your company’s productivity, achieve business outcomes and optimize costs – David can help you craft that solution.