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Survey: Mind the Confidence Gap on Office 365 Compliance and Security

A new survey finds a dangerous gap between organizations' perceptions and actions when it comes to Office 365 compliance and security.

In short, those who believe Microsoft is doing a good job with security and compliance may not be taking the baseline steps required to ensure their environments are safe and in compliance -- in other words, they may not be doing the basic things that Microsoft's tools rely on to help ensure protection.

And those who don't believe Microsoft protections are enough tended not to be aware of all the steps Microsoft takes on their behalf.

The results come from "Organizational Security & Compliance Practices in Office 365," a 37-page report conducted by CollabTalk LLC and the Marriott School of Business at Brigham Young University and commissioned by Spanning Cloud Apps, RecordPoint, tyGraph, Rencore and Microsoft. (Redmondmag.com is an in-kind sponsor of the research.) The report, released this week, is based on surveys of more than 270 IT professionals, executives and managers across 19 industries, and includes commentary from several Microsoft Most Valuable Professionals (MVPs) and experts.

Specifically, the report said that:

  • Of those that thought Microsoft security was sufficient, 80% of respondents have either not run security and compliance checks, or do not know if they have.
  • Of those who did not think the current security protection offered by Microsoft was sufficient, 57% of respondents were not aware of Microsoft's security division.
  • Of those who did not think the current security protection offered by Microsoft was sufficient, 71% of respondents were not aware of Microsoft's overall security and compliance strategy.

One of the MVP commenters, Matthew McDermott, lays responsibility for this gap squarely on the organizations, which are themselves struggling to keep abreast of the many administrative tools, settings and options within Office 365 components and dealing with hybrid environments that involve many more platforms than just Office 365.

"The gap presented in this research is not from a lack of features, vision or direction from Microsoft; the gap comes from within organizations," said McDermott, Spanning's principal technical marketing engineer and the Conference Chair for Office & SharePoint Live!, an event run by Redmondmag.com's parent company, in a statement about the report. "Companies must invest in personnel and tools to ensure compliance and secure systems. It's not enough, with today's threat landscape, to be reactive. You need to be proactive in your approach to keeping your assets and customer data safe and secure."

Another of the MVPs, Erica Toelle, product evangelist at RecordPoint, portrayed the gap as a painful step in a journey toward a better overall situation on security and compliance. "Before the cloud, people managed security and compliance all on their own. Outsourcing this to Microsoft is a good idea. Microsoft has more budget to hire the industry-leaders, so they are more secure. People don't perceive this because their understanding is immature. They don't know how much Microsoft is protecting them or not. They also don't really have complete control over the situation," Toelle stated in the report's conclusion.

Recommendations in the report include approaching security and compliance more holistically, identifying feature gaps and creating an operational strategy for addressing them, conducting inventory audits, creating training plans, developing governance and change management programs and committees, and setting up pilot programs to understand the latest features and capabilities of Office 365.

The report is available from the Spanning Web site here.

Posted by Scott Bekker on 03/29/2019 at 3:10 PM


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