Barney's Blog

Blog archive

UC Future so Cloudy You Can't Wear Shades

I've been covering unified communications (UC) for nigh onto 20 years. Back then it was about blending voice mail with e-mail -- and not much else. These days it's all about IP telephony, Web conferencing, IM, presence and blending voice with e-mail.

With these new features, UC is finally starting to make sense. I recently interviewed about a dozen very pleased customers of Microsoft's offerings. Now UC is moving to the cloud, primarily through Microsoft's Office 365, which includes a hosted version of Lync, Redmond's latest UC tool.

But many in IT say, "Not so fast, Buster." In fact, the sour news comes from a survey that a Microsoft partner, Azaleos, paid for. A scant 10 percent of respondents said they will use UC over the cloud in the next 12 months. Almost 60 percent lament the lack of control and inability to customize as the major stumbling blocks. Another possible deal breaker: Can one really trust the cloud to stay up and available?

These are, indeed, the early days of the cloud, and providers need to provide proof that their wares are secure, stable, controllable and customizable.

What do cloud providers need to do to get more of your business? Share your thoughts with this newsletter's readers by writing [email protected]

Posted by Doug Barney on 06/27/2011 at 1:18 PM


Featured

  • Basic Authentication Extended to 2H 2021 for Exchange Online Users

    Microsoft is now planning to disable Basic Authentication use with its Exchange Online service sometime in the "second half of 2021," according to a Friday announcement.

  • Microsoft Offers Endpoint Configuration Manager Advice for Keeping Remote Clients Patched

    Microsoft this week offered advice for organizations using Microsoft Endpoint Configuration Manager with remote Windows systems that need to get patched, and it also announced Update 2002.

  • Azure Edge Zones Hit Preview

    Azure Edge Zones, a new edge computing technology from Microsoft designed to enable new scenarios for developers and partners, emerged as a preview release this week.

  • Microsoft Shifts 2020 Events To Be Online Only

    Microsoft is shifting its big events this year to be online only, including Ignite 2020.

comments powered by Disqus

Office 365 Watch

Sign up for our newsletter.

Terms and Privacy Policy consent

I agree to this site's Privacy Policy.