Skype Room Systems Users Warned Again About Windows 10 Upgrades

Microsoft on Friday warned users of Skype Room Systems version 2 that they should not try to upgrade to Windows 10 version 1709.

The warning is actually a repeat from December, when Microsoft had declared that Skype Room Systems version 2 are only validated for use with Windows 10 version 1703 (the 64-bit and English-language version). Microsoft apparently needs more testing time before approving the use of those devices with newer Windows 10 releases.

It's not clear why Windows 10 version 1709 doesn't play well with Skype Room Systems version 2, but Microsoft has blocked those operating system upgrades from being successfully delivered to those devices. The upgrades will "fail silently." However, Friday's announcement suggested that an end is in sight.

"Testing [with Windows 10 version 1709] is expected to conclude soon, at which time the block will be lifted," Microsoft's announcement promised. 

If IT pros attempt to force a Windows 10 upgrade for those devices, then they'll get a confusing message about a Rigel Skype Room System application needing to get uninstalled. That's Microsoft's intended message, and it supposedly is telling IT pros that there's an operating system upgrade block in place.

The word "Rigel" perhaps comes from Project Rigel, which is the name of Microsoft's partner program for bringing the Skype for Business unified communications solution to meeting room equipment.

Microsoft warned IT pros that trying to uninstall the Rigel Skype Room System app in such cases could cause more work, as "your system may need to be re-imaged afterwards if you apply the [Windows 10] Version 1709 upgrade."

Skype Room Systems are specialized consoles for unified communications (voice, presence, video and audio) built by Microsoft's hardware partners, such as Crestron, Lenovo, Logitech and Polycom. Those products, available either last year or this year, have been undergoing certifications to work with Microsoft Teams, which is Microsoft's designated future client replacement for the Skype for Business client.

About the Author

Kurt Mackie is senior news producer for the 1105 Enterprise Computing Group.


  • Microsoft Nabs IoT Platform Provider Express Logic

    As part of its plan to invest $5 billion in IoT technologies, Microsoft this week acquired Express Logic, which provides real-time operating systems for industrial embedded and IoT devices.

  • Dealing with Broken Dependencies in SCVMM

    Brien shows you how to resolve some broken, template-related dependencies in Microsoft's System Center Virtual Machine Manager.

  • AzCopy Preview Adds AWS S3 Data Transfer Improvements

    Microsoft announced this week that it has improved the preview version of its AzCopy tool to better handle Amazon Web Services (AWS) S3 data.

  • Microsoft Adding Google G Suite Migration in Exchange Admin Center

    Microsoft's Exchange Admin Center will be getting the ability to move Google G Suite calendar, contacts and e-mail data over to the Office 365 service "in the coming weeks."

comments powered by Disqus

Office 365 Watch

Sign up for our newsletter.

Terms and Privacy Policy consent

I agree to this site's Privacy Policy.