News

Microsoft Apologizes for Skype Outage

Microsoft issued an apology this week for its consumer Skype outage that occurred on September 21.

All told, the Skype outage lasted more than 12 hours, perhaps tapering down after about 15.5 hours. However, some people still had problems today per comments at the Downdetector.com tracking site.

Microsoft clocked the end of its Skype outage at 23:53 GMT or 3:53 p.m. Pacific Time (6:53 p.m. Eastern Time). The problem started in the early morning on September 21 at around 1:23 a.m. Pacific Time (4:23 a.m. Eastern Time) when many people reported log-in problems.

The Skype outage occurred because of a "back-end" configuration change made by Microsoft. The company's apology described it as a "larger-than-usual configuration change, which some versions of Skype were unable to process correctly therefore disconnecting users from the network."

Users trying to reconnect after the configuration change caused "heavy traffic" and they were unable to use Skype's free "messaging, presence and contact" services. In addition, some users couldn't log into Skype.

While Microsoft apologized for the outage, its consumer Skype service comes with no service-level agreement guarantees. Consumer Skype users have to accept "occasional disruptions," even if they are paying for the services. Consumer Skype services include voice-over-IP telephony, video and instant messaging capabilities, some of which are available for free.

About the Author

Kurt Mackie is senior news producer for 1105 Media's Converge360 group.

Featured

  • Phishing Tops Concerns in Microsoft Study of Remote Work

    Potential phishing attacks were a top concern of most IT security professionals when organizations switched to remote-work conditions early last year.

  • How To Configure Windows 10 for Intel Optane Memory

    Intel's Optane memory technology can significantly improve the performance of your Windows 10 system -- provided you enable it correctly. A single mistake can render the system unbootable. Here's how to do it the right way.

  • Microsoft and SAP Enhance Partnership with Teams Integration

    Microsoft and SAP this week described continuing partnership efforts on Microsoft Azure, while also planning a Microsoft Teams integration with SAP's enterprise resource planning product and other solutions.

  • Blue Squares Graphic

    Microsoft Previews Azure IoT Edge for Linux on Windows

    Microsoft announced a preview of Azure IoT Edge for Linux on Windows, which lets organizations tap Linux virtual machine processes that also work with Windows- and Azure-based processes and services.

comments powered by Disqus