News

Survey: Cisco's VoIP Execution a Mixed Bag

The good news for Cisco is that a recent survey of service provider customers has named it one of the top five voice-over-IP (VoIP) vendors in the industry, along with rival Alcatel-Lucent and VoIP specialists Acme Packet and Sonus.

The survey, conducted by market watcher Infonetics Research, found that Cisco is also tops in brand recognition.

The bad news for Cisco is that survey respondents familiar with the ins and outs of the different vendor offerings rated Sonus as tops in technology, product roadmap, security, management and price-to-performance.

According to Infonetics, carriers cited three over-riding technical challenges associated with their deployments: competition, migration to IMS, and reductions in capital expenditures (or capex).

"Service providers are operating in a capped capex environment now -- meaning, generally they purchase equipment only when they need it," said Stéphane Téral, principal analyst at Infonetics, in a statement. "There are some areas in which most carriers are increasing their capex, though: growth areas tied to additional revenue, such as VoIP."

Right now, VoIP is still a work in progress. The top retail VoIP service for business and residential customers alike is voice-over-broadband, for one thing. In addition, fully 40 percent of respondents won't complete their migrations to Class 4/tandem switching until after 2009. This suggests "they have enough capacity to handle international voice traffic growth," according to Infonetics.

While Cisco was tops in brand recognition, and Sonus was tops in just about everything else, respondents also singled out specialist Acme Packet. More than half (55 percent) of service providers are currently using that vendor's session border controllers.

About the Author

Stephen Swoyer is a Nashville, TN-based freelance journalist who writes about technology.

Featured

  • Spaceflight Training in the Middle of a Pandemic

    Surprisingly, the worldwide COVID-19 lockdown has hardly slowed down the space training process for Brien. In fact, it has accelerated it.

  • Surface and ARM: Why Microsoft Shouldn't Follow Apple's Lead and Dump Intel

    Microsoft's current Surface flagship, the Surface Pro X, already runs on ARM. But as the ill-fated Surface RT showed, going all-in on ARM never did Microsoft many favors.

  • IT Security Isn't Supposed To Be Easy

    Joey explains why it's worth it to endure a little inconvenience for the long-term benefits of a password manager and multifactor authentication.

  • Microsoft Makes It Easier To Self-Provision PCs via Windows Autopilot When VPNs Are Used

    Microsoft announced this week that the Windows Autopilot service used with Microsoft Intune now supports enrolling devices, even in cases where virtual private networks (VPNs) might get in the way.

comments powered by Disqus

Office 365 Watch

Sign up for our newsletter.

Terms and Privacy Policy consent

I agree to this site's Privacy Policy.