Solving It with the KnowledgeBase
This column is a lot more fun when readers solve their own problems. Plus, a CAL follow-up.
- By Bill Boswell
This newsletter is a lot more fun when readers solve their own problems.
Here’s an example:Bill:
I have a problem with the calendar in Outlook 2000.
I click on a day to set an appointment (can be a day within the same month
or a different month), and the yellow pad with the time to schedule the
appointment appears as normal with the date I selected on the calendar
at the top of the yellow pad. However, when I double click one of the
time slots to schedule the appointment, the start and end dates that are
listed for the appointment are the current day of the month. Hope this
makes sense. Any ideas?
Help from Bill
Got a Windows or Exchange question or need troubleshooting
help? Or maybe you want a better explanation than provided
in the manuals? Describe your dilemma in an e-mail
to Bill at mailto:email@example.com;
the best questions get answered in this column.
When you send your questions, please include your
full first and last name, location, certifications (if
any) with your message. (If you prefer to remain anonymous,
specify this in your message but submit the requested
information for verification purposes.)
Here was my reply:
Totally strange. Never heard or seen of this. If you click Day to put
the view to the day's appointments, then select another day in another
month on the calendar, does the date at the top of the view change to
the selected date? If so, when you double-click in the new date, what
dates are assigned to the appointment?
If you click on a different day of the week, or in another month, the
date at the top of the view changes, but if you double click on a time
slot for an appointment, the start and end dates stay with the current
Then Brian found a solution to the problem:
I found Microsoft KB article 197180
"OL2000: Additional Command-Line Switches") and followed
the instructions to run the /cleanviews switch. It worked! The problem
Okay, since the Outlook command line switches are a little-known item,
I thought it would be worth giving them a little publicity. In addition
to cleaning up the Calendar, you can clean and regenerate Free/Busy and
Reminders, start Outlook in an existing window, renew the prompt for default
e-mail and news handlers, turn off the pesky Preview pane, and launch
Outlook in Safe mode to skip previews and toolbar customizations. Very
In a follow-up to last week’s Q&A
on Exchange CALs, a reader asked if it is really necessary to purchase
CALs for Exchange if you buy Outlook as part of the Office Professional
Suite, or to buy a server CAL if you buy Windows 2000 Pro or XP Pro with
a computer. This is a common assumption, usually based on the price of
the software. “This has to include the access licenses. It
just has to.” But it doesn’t. Regardless of what you
pay for the Office suite or the desktop operating system, you still need
to by a CAL and have the purchase on file in case you get audited.
Hope this helps.
Contributing Editor Bill Boswell, MCSE, is the principal of Bill Boswell Consulting, Inc. He's the author of Inside Windows Server 2003 and Learning Exchange Server 2003 both from Addison Wesley. Bill is also Redmond magazine's "Windows Insider" columnist and a speaker at MCP Magazine's TechMentor Conferences.