Managing your Entire Enterprise with Heroix eQ
Complete soup-to-nuts management of your enterprise in a box
- By Bill Heldman
Shopping for a product that will allow you to manage and monitor your
network from within a single window? Look no further because it's all
here in the Heroix eQ Management Suite (HMS). This software has it all.
I've installed and reviewed a lot of products for corporate use and magazine
articles, but I've not run into as thoroughly thought out a product as
Let's start with the basic installation component. The product will operate
across a network consisting of both Windows NT/2000 and UNIX platforms
(including Solaris, AIX, HP-UX, Linux and Compaq's Tru64) as well as manage
and monitor your Netware boxes. Impressed yet? Well what if I went on
to tell you that HMS is capable of emergency access and repair of your
Windows NT/2000 servers? Also you have full manage and monitor capabilities
for your network infrastructure, databases (Oracle, SQL Server, DB2 and
Sybase), Web and e-commerce installations (WebLogic, IIS, Apache), messaging
servers (Exchange and Lotus Notes/Domino).
Still not convinced? Let me throw in the Development Studio, which allows
you to customize HMS to your site-specific needs, HMS' granular reporting
and graphic capabilities and the very cool ability to set up and monitor
service level agreements (SLAs). This latter element is valuable because
you can monitor Cisco devices, database DSNs, email addresses, Internet
URLs, remote computers and system response time commands. In other words,
it's aware of the main players on your network and can be customized to
monitor other lesser-knowns.
HMS is based upon a three-tier client/server model. Tier 1 consists of
the Heroix installation itself-the management and alert UIs and Heroix
eQ daemon. The second tier is the database repository where all the information
is kept-Microsoft Access or SQL Server (Heroix is a Microsoft Certified
Gold Partner). Finally in Tier 3 you utilize agents on the computers that
you want to manage.
Installation is MSI-based, quick and easy. HMS utilizes only TCP/IP (a
problem for your Netware servers?) for communications. The manuals are
extremely easy to read and comprehensive. Technical support is of high
quality and Heroix is customer-driven-refreshing in today's climate. I
especially liked the fact that the online installation readme told me
where I would likely run into trouble (wrong version of MDAC, other system
troubles) and told me how to fix it.
|The Heroix eQ Management Console makes it easy to navigate
to all the parts of the product (Click image to view larger version.)
The copy of the software I received for review installed and ran just
fine on a dual Pentium 500 MHz box with 512 MB of RAM and 20 GB free disk
space. Minimum recommendations include a Pentium 200 or better, 128 MB
of RAM and 35-75 MB of disk. But monitoring computers are busy; you should
definitely consider an enterprise-class box for this software: Multiprocessor
computer, lots of RAM, enough disk for the alert repository, a fast NIC.
Keep in mind that the cost of deployment goes up as you purchase more
agents. Additionally network bandwidth is impacted as more agents begin
to report their data to the mother ship. Keep an eye on the installation
and you'll find this to be a great tool for managing your network.
Bill Heldman www.billheldman.com is an instructor at Warren Tech, a career and technical education high-school in Lakewood, Colorado. He is a contributor to Redmond, MCP Magazine and several other Windows magazines, plus several books for Sybex, including CompTIA IT Project+ Study Guide.