Solving The Microsoft Support Problem: How to Choose the Right Alternative to Microsoft Unified
Date: Wednesday, February 21st at 11am PT / 2pm ET
Microsoft's decision to replace its Premier Support model with Unified Support has been a costly one for many enterprises. According to Gartner’s most recent Market Guide for Microsoft Product Support Services, companies shifting from Premier to Unified have seen price increases of 200% in year one, and increases ranging from 20% to 50% year over year thereafter. Additionally, an “unlimited” service offering from Unified, coupled with 2023 layoffs, has driven significant support deterioration.
Unsurprisingly, what amounts to a slowdown of support delivery has caused an increasing number of enterprises to consider alternative support solutions. But many worry that they might choose the wrong one, or worse, that making such a move could jeopardize their relationship with Microsoft.
In this information-packed Tech Talk, enterprise software support experts Mike Jones and Josh Arras talk with veteran technology journalist John K. Waters about the challenges enterprises are facing in this potentially costly Premier-to-Unified transition.
During this lively conversation, you'll learn:
- Why Microsoft replaced Premier support with Unified.
- The key differences between Premier and Unified.
- How Microsoft is compensating for Unified's shortcomings.
- What to look for in an alternative support services provider.
- The most important things to keep in mind during your next negotiation with Microsoft.
About the presenters:
Michael Jones, Vice President of Product Development, US CLOUD
Josh Arras, Senior Account Executive, US CLOUD
John K. Waters, Editor at Large, Redmondmag.com