Microsoft's Online Exchange Service Out for Hours

An outage affected Microsoft's cloud-based Exchange messaging service, which went down on Wednesday across North America.

Microsoft attributed the problem to errors with the network and said it has replaced defective hardware. This latest outage appears to have lasted a few hours, but it wasn't the first time customers got hit. Customers of Microsoft's Business Productivity Online Suite services experienced several outages during mid-May.

The service has been restored, Microsoft indicated. The outage became visible as customers began lodging complaints. Some users were having trouble sending messages, while others were unable to use the Service Health Dashboard.

"Service for the Service Health Dashboard has been restored, and customers are reporting the ability to access all services," the company announced on a Microsoft Online Services support forum tracking the incident. "Thank you for your patience during this morning's incident. We understand that any disruption in service may result in a disruption to your business, and we apologize for any inconvenience this incident caused."

Some customers were fuming on the message board, however, questioning their decision to use the cloud-based messaging service.

The outage comes less than one week before Microsoft CEO Steve Ballmer is set to launch Office 365, the successor to Microsoft's Business Productivity Online Suite.

About the Author

Jeffrey Schwartz is editor of Redmond magazine and also covers cloud computing for Virtualization Review's Cloud Report. In addition, he writes the Channeling the Cloud column for Redmond Channel Partner. Follow him on Twitter @JeffreySchwartz.

comments powered by Disqus

Reader Comments:

Mon, Jan 20, 2014

Still having http://d DOT accessing it though it seems to be intermittent. The connection has timed outThe server at is taking too long to respond.The site could be temporarily unavailable or too busy. Try again in a few moments. Left by on September 9th, 2006

Sun, Jan 19, 2014

Me dull. You smart. That's just what I needde.

Sun, Jun 26, 2011

The "B" stands for Big in that acronym....

Sun, Jun 26, 2011 ilya

Still more cost-effective than running your own data center for utility services such as email/document management/collaboration. Cloud infrastructure isn't for everyone, and if email is mission-critical for you, hosted multi-tenant solutions are probably not for you.

Sat, Jun 25, 2011

I mean, they did such a great job with MSN mail. The nice thing about the "cloud" Exchange, is when it goes down, you can call and get mad at someone then stare at the phone for a day.

Fri, Jun 24, 2011

BPOS should be simplified to just POS.

Add Your Comment Now:

Your Name:(optional)
Your Email:(optional)
Your Location:(optional)
Please type the letters/numbers you see above

Redmond Tech Watch

Sign up for our newsletter.

I agree to this site's Privacy Policy.