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Apple Offers Help for Exchange/iPhone 4 Synch Issues, Server Slowness
IT administrators and users struggling with issues resulting from synching Microsoft Exchange with the new iPhone 4 operating system now have a workaround.
According to support document TS3398, users have reported synching problems -- either "very slow" synching or none at all -- after updated to the latest version of the iPhone OS, and "some Exchange Server administrators may notice their servers running slowly." The synching issue can affect contacts, calendar items and e-mail.
Apple suggests users follow the instructions given in the support doc to install a "configuration profile" that will "[increase] the amount of time the iOS 4 device will wait for the Exchange Server to respond to its sync requests."
According to the document, titled "iOS 4: Exchange Mail, Contacts, or Calendars may not sync after update," IT administrators suffering from Exchange Server slowness should make sure as many employees as possible install the configuration profile.
The support document doesn't note which versions of Exchange the sync problem may affect.
About the Author
Becky Nagel is vice president of AI for 1105 Media, where she specializes in training internal and external customers on maximizing their business potential via a wide variety of generative AI technologies as well as developing cutting-edge AI content and events. She's the author of "ChatGPT Prompt 101 Guide for Business Uses," regularly leads research studies on generative AI business usage, and serves as the director of AI Boardroom, a new resource for C-level executives looking to excel in the AI era. Prior to her current position she was a technical leader for 1105 Media's Web, advertising and production teams as well as editorial director for a suite of enterprise technology publications, including serving as founding editor of PureAI.com. She has 20 years of enterprise technology journalism experience, and regularly speaks and writes about generative AI, AI, edge computing and other cutting-edge technologies. She can be reached at [email protected].