July 2002 - What's the Problem? Our Experts Troubleshoot Your Technical Quandaries

Plus, 9 troubleshooting tactics; Win2K/WinXP backup and recovery; Application Center Server's Component Load Balancing; Help Desk Software


Balancing Act

Component Load Balancing, a feature of Application Center 2000 that works in the middle tier, can help your Web and other applications scale out in a new way.

Help for the Help Desk

Keep track of support requests with one of these packages.

Automated System Recovery and System Restore in Windows XP

Windows XP has more efficient tools for backup and recovery.

Peers Helping Peers

We solicited readers to provide us with their technical problems, and we were inundated with letters. Here are some of the more provocative problems that we put to you—the readers—to solve.

After the Crash

It’s not a matter of “if,” but “when,” your system turns that particular shade of blue that makes administrators see red. That’s when you’ll need to know what your options are to bring the dead box back to life.

What's the Problem?

Our experts troubleshoot your technical problems.

9 Troubleshooting Tactics

A best practices guide that'll turn you into a troubleshooting efficiency expert.

Book Reviews

Fundamentals of Networking

A solid reference to networking technologies for the novice.

A Study Guide for Directory Services

An excellent study guide and good general reference to boot.

Exam Reviews

70-316: What's So Sharp About C#?

Visual C# .NET. C# promises the power of Visual C++ and the rapid development of Visual Basic. But be warned: Neither it nor its exam are for the faint of heart.

Product Reviews

Drag-Drop Programming

Visual Workbench comes close to allowing you to code by dragging objects in the Visual Studio IDE.

CodeWarrior Development Tools for Windows Version 8

C# For Developers

SSW Code Auditor 1.22

Boxer 9.0

Staying on Top of What You’ve Got

You’ve Got Files! lets you know what’s knocking on your door.

Help for the Help Desk: BridgeTrak

Keep track of support requests with one of these packages.

Help for the Help Desk: NetSupport TCO, NetSupport Help Desk

Keep track of support requests with one of these packages.

Help for the Help Desk: HelpStar 7.0 Professional

Keep track of support requests with one of these packages.

More Bang for Your Buck

ERD Commander 2002 can save you time by avoiding rebuilds.

Help for the Help Desk: Track-It! 5.0

Keep track of support requests with one of these packages.

No Secrets with DSA

Manage security with NetIQ’s Directory Security Administrator.

Call Me Certifiable

Playing Chicken with Licensing

Is your shoestring caught in the tractor?

Certified Mail

Certified Mail: July 2002

BIND unbound, the benefits of obtaining an MCSD, and where Auntie gets her crow pies.

Drill Down

Back to School

Can academia provide the same quality of MCSE instruction as a CTEC? James attends a local community college and reports his findings.

Editor's Desk

The Influencer

Just because you don't have a "C" at the beginning of your title doesn't mean you're not influential.

Mr. Script

Addressing the Issue, Part 2

This month, Chris shows you how to use an Excel spreadsheet to read and apply IP addresses and get your network connected.

Professionally Speaking

Cozying Up to Change

What can you do to help your people roll with the inevitable?

Security Advisor

Whom Do You Trust?

Active Directory’s trust model makes administration easier than NT, but also introduces the potential to do more damage. Make sure your administrators are trustworthy.

Windows Foundation

Standing Guard

Security is a full-time job, but keeping an eye on your perimeter network can cut down the work.

Windows Insider

The 64-Bit Question

Itanium servers, which utilize 64-bit architecture, are ready for the datacenter. This guide can help you decide whether your company should consider adding these high-muscle machines.


Microsoft Launches Small Business Server 2000 Incentive Program

Company to offer consultants up to $500 back for purchasing, implementing SBS for clients; rebate good until Jan. 31, 2002.

Windows Security Challenge Network Holding Strong—So Far

When you invite the world to try to hack into your Microsoft network, what's the major security challenge you face? In the case of MCP TechMentor's Windows Security Challenge, it might be the security

Microsoft Puts Passel of Exams on Chopping Block

Included on list: 70-098, Windows 98 and exams for Exchange 5.0/5.5.

Next Version of SMS to be Fully Active-Directory Integrated

The next release of SMS, officially dubbed “SMS 2003,” will not merely extend AD—it will become one of a handful of Microsoft products to be directory-enabled; SMS 2003 will also offer significant arc

The $5,000 Lesson

The company that trained Ed Garrett to be an MCSE stated that if it didn’t land him a job, it would pay him $5,000. Garrett’s got his certification, but no IT job and no $5,000.

Exam Guides Redesigned

Microsoft has redesigned several of its exam objectives guides and wants to get your feedback.

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