Rackspace Launches Managed Cloud Service

Rackspace Hosting is looking to make cloud computing appealing to a broader set of customers that might not have the resources or acumen to manage systems and apps in the cloud.

The company Tuesday launched what it described as a new category of service called Managed Cloud, which combines the best of its managed hosting services and public cloud offerings. The company's first Managed Cloud service is called Cloud Servers, which gives customers managed OS, Web server and database services in its public cloud.

Customers using Cloud Servers will get managed support and automated patches and updates to their systems. Among those server operating systems offered are: Microsoft's Windows Server 2008 R2 Enterprise 64-bit, Ubuntu 10.4, (Lucid Lynx), Red Hat Enterprise Linux 5.4 and CentOS 5.5.  

The application server platforms offered include Apache, MySQL, PHP and Microsoft's IIS and SQL Server Standard Edition 2008 R2. Like other cloud services, pricing is based on usage. The company released a pricing calculator on its site.

With Managed Cloud, customers get OS and application monitoring and support that doesn't come with the company's existing cloud server offerings. While the traditional service consists of core 24x7x365 chat, phone, ticket support, control panel and a 100 percent network uptime guarantee, the new Cloud Servers offers the added managed service levels.

"It really provides a level of systems administration that you're not getting in the traditional cloud server models," said Jim Battenberg, Rackspace's Cloud Evangelist, in an interview. "We will actually log into the box and we can troubleshoot and monitor and set thresholds and alerts. So if you're looking for sys admin type support in the cloud, this offering is it."

In addition, with the Cloud Servers offering, data is backed up more routinely -- 14 times per day, compared with just once per day, Battenberg said. Rackspace is also giving customers admin-level access in addition the access its own administrators have. "So we can go into the configuration, see all of their servers and understand where their issues are and help them troubleshoot," Battenberg said.

Cloud Servers will also appeal to organizations that lack systems administrators with experience in configuring and managing servers, Battenberg added. "There are a lot of small and medium sized businesses that don’t have sys admin level expertise that don’t know how to get down into a server at the root level and look at a Linux kernel and figure out what needs to happen," he said.

Though historically a provider of Linux server hosting, Rackspace is rapidly extending its Windows-based cloud offerings. The company went live with a Windows Server cloud service over the summer and just last month added SQL Server to the mix. The company also now offers a Visual Studio 2010 API, allowing developers to deploy .NET applications in its cloud.

About the Author

Jeffrey Schwartz is editor of Redmond magazine and also covers cloud computing for Virtualization Review's Cloud Report. In addition, he writes the Channeling the Cloud column for Redmond Channel Partner. Follow him on Twitter @JeffreySchwartz.


  • Microsoft Releases Windows 10 Version 1909

    Microsoft on Tuesday announced the release of Windows 10 version 1909, a new operating system product that's also known as the "Windows 10 November 2019 Update."

  • November Microsoft Security Bundle Addresses 75 Vulnerabilities

    Of that number, 13 vulnerabilities are rated "Critical" to patch, while 62 vulnerabilities are deemed "Important."

  • The Future of Office 365 Pricing

    With a raft of new Office 365 features in the pipeline, Microsoft also seems ready to change the way it bills its subscribers. Will it replicate Azure's pay-per-use model, or will it look like something else entirely?

  • Microsoft Offers 1 Year of Free Windows 7 Extended Security Updates to E5 Licensees

    Microsoft is offering one year of free support under its Extended Security Updates program to Windows 7 users if their organizations have E5 licensing.

comments powered by Disqus

Office 365 Watch

Sign up for our newsletter.

Terms and Privacy Policy consent

I agree to this site's Privacy Policy.