NetIQ’s AppManager Receives Datacenter Server Certification
- By Scott Bekker
is the first independent software
vendor to certify an application for the Window 2000 Datacenter Server
operating system. Veritest
AppManager Suite v3.5 after testing the application, and reviewing NetIQ’s
Although Microsoft’s SQL Server 2000 was the first
application certified for Datacenter Server, NetIQ is the first vendor other
than Microsoft to receive certification. AppManager Suite is a set of tools for
monitoring application performance on Windows NT and 2000 networks.
“We had to
go through a pretty rigorous audit from Veritest for our support services,”
says Kevin Connor, product manager at NetIQ. The certification guidelines
require vendors to have dedicated support staff available around the clock.
that because NetIQ is a young, fast growing company, NetIQ had to adjust some
practices in order to meet the requirements for Datacenter certification. NetIQ
developed a system where support staffs in different time zones handle calls –
for example a U.S. customer calling at midnight, would reach support
representatives in Singapore. This system allowed NetIQ to meet the
specification without hiring new support staff.
made a few other changes to its support practices to meet the guidelines, but
Connor feels that the audit was a positive experience. “It helped up improve
our processes,” he says.
certification of the application was the easy part,” Connor says. Although
Datacenter certification requires applications to take advantage of some
Datacenter Server features, such as clustering and multi-processing, Connor says
much of the work was done preparing for Advanced Server certification.
stress test also created some anxiety. “Making sure our bits worked right in a
rigorous environment, that was our biggest technical challenge,” Connor says.
encountered another software issue peculiar to Datacenter Server. “In a
Datacenter environment, users do not want to upgrade applications,” Connor
says. If an application is stable, Connor says that users will want to make
incremental upgrades, rather than install entirely new applications. NetIQ had
to make some adjustments for this scenario in AppManager.
that all NetIQ customers will benefit from the Datacenter certification
process, not just Datacenter customers.
“You may not notice it, but you’re getting a higher level of support
from NetIQ,” he says. – Christopher
Scott Bekker is editor in chief of Redmond Channel Partner magazine.