Microsoft Teams & Telephony: Why Businesses Prefer UCaaS Providers
Adoption of Microsoft Teams has become widespread, with Microsoft reporting 280 million active users. While Teams has become the go-to platform for video meetings and team messaging, many organizations have discovered its telephony capabilities don’t meet their needs.
This white paper explores the reasons why those same organizations are implementing third-party solutions for integrated telephony in Microsoft Teams. In this paper, you’ll learn:
- Why Microsoft Teams has the highest total cost of ownership
- Why Microsoft Teams reliability issues have their customers looking for complementary solutions
- How Microsoft Teams customers are leveraging third-party analytics solutions to improve the bottom line