Case Study: How a Health Services Organization Reduced Password Reset Requests to 2 per Week
To reduce password-related requests and to make staff self-reliant, Maas & Waal Care Group, a comprehensive care housing and welfare service provider, looked for an opportunity to centralize authentication and password management. The solution was to have Active Directory serve as the central authentication source for all local and Cloud applications independent of authentication mechanism. It is supplemented with a Self-Service password portal for employees to be able to reset their password 24 hours a day, 7 days a week.
Read this case study to find out how this solution reduced:
- password reset requests by 98%
- employee frustration
- helpdesk calls