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ServiceNow, Microsoft Extend Partnership

ServiceNow and Microsoft on Tuesday extended their strategic partnership in a move designed to appeal to governments and enterprises in highly regulated industries looking to move digital workflows to the cloud.

ServiceNow, based in Santa Clara, Calif., provides cloud-based platforms and solutions for delivering digital workflows. The new agreement builds on an alliance from October that allowed Microsoft's U.S. federal government customers to deploy ServiceNow technology from the Microsoft Azure Marketplace to the Azure Government Cloud.

The main component of the expanded arrangement is that ServiceNow will use Azure as a preferred, but not exclusive, cloud platform. The Azure version will include ServiceNow's "full SaaS experience," according to the announcement. Initial availability will be in Australia and Azure Government in the United States, with additional Azure regions coming later.

ServiceNow will still provide its SaaS offering on its own private cloud. The company also announced a deal in May with Google Cloud Platform (GCP) and has integrations with Amazon Web Services (AWS).

According to the announcement, ServiceNow will benefit from Azure's broad regulatory and compliance coverage, while ServiceNow's inroads with the U.S. federal government's digital transformation efforts could bring new workloads to Azure.

Microsoft and ServiceNow will also continue to partner on development of technology integration and user experience improvements for their joint customers.

In a separate transaction announced at the same time, Microsoft will use ServiceNow's IT & Employment Experience workflow products internally.

Posted by Scott Bekker on 07/09/2019 at 3:01 PM


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