2010: An Exchange Odyssey

The next rev of Exchange, Exchange 2010, is now in beta and is due later this year. This version can run in your datacenter or in a cloud. The software also has a raft of unified communications features such as built-in voicemail and instant messaging.

IE haters will love the fact that the Web client is now fully compatible with Safari and Firefox. I use Firefox and never had a problem with the Web client.

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Posted by Doug Barney on 04/17/20090 comments


Mailbag: Ribbon Yeas/Nays, More

This week, Doug asked readers to speak up about their Office ribbon experiences . So far, reviews are still mixed:

You said, "The new Office 2007 interface is more confusing than a conversation with Paula Abdul." At first. But I'm starting to like the changing icons based on context of the tabs. It makes more sense, but it is way different than in the past.

I'll give Microsoft credit. They are trying to come out with a better approach, rather than wait for someone else to come up with it. Many companies would just let the product turn into a cash cow and eventually die.
-Andrew

Regarding the Office 2007 ribbon -- OMG, I can never find anything on the thing. The few users that I have tried installing it for begged me to switch them back, and these were the users that normally like change and trying new things. As long as you don't actually want to do anything requiring actually finding anything buried in the ribbon, it is fine.
-Tom

I have used Office 2007 for quite some time now. I use Access, Word, Excel and Outlook on a regular basis. At first, I didn't like the ribbon menus at all but it was probably because I was so familiar with the old toolbars and menu style that when I started using the new ribbon, I couldn't find where everything was.

With time and learning, I now like the ribbon style and know where to find things. I don't think it is better but different and requires some relearning so people don't want to leave their comfort zone.
-Duane

I have worked with Office 2007 since the beta and now have become so used to it that when I am faced with Office 2003, I really have to think. It was hard at first before Microsoft introduced the interactive command reference guides. Now if you need to know where something lives, just download the guides. You'll soon get used to it and remember. Hell, I was even tempted to try OpenOffice, but that was going to be just the same sort of learning curve, and if you used Excel to any degree of sophistication, forget it.

OK, so learning the new menu system wasn't easy. We always look for the negative: Oh, but where do I find this? And where do I find that? Oh, poor me. Go to a country which drives on the other side of the road; you'll hate it just as much, but in the end you learn to accept the change. Move on, get over it, forget the past. Accept change and you learn something new. If you resist, you'll just get left behind or run over by the truck coming the other way.
-Dave

The Office 2007 UI is only usable if you know where things were under the old 2003 menus, because you can then find them under similar menus -- but you have to have memorised the menu commands (sad that I am). The command groupings don't make sense and don't provide the features our users want grouped together. It wouldn't be so bad if it were totally customisable, but even then rolling out customisations to all our users will be difficult.

Bottom line this is not new and improved, and the old is not old and inferior. The old UI is comfortable, clear, well-understood and already trained and supported. Change for changes sake is of no use to us. And if Microsoft thinks we can be forced to change, it's wrong.
-Anonymous

I believe the ribbon is an interesting user interface trip. Might not be perfect, but I prefer it to the other more confusing old interface, which I am not able to work with again. The logic put into the interface is suitable for most of the people I know and can be easily explained in 15 minutes to users via phone. Users seem to be more independent and need little to be explained.

Now, of course this is not entirely true with people who know the older interfaces and do not want to migrate, because they might know some shortcuts, and use Office more on a gesture-driven manner. But once you explain to them the logic (sometimes it's quite difficult to break old paradigms), they are able to move freely.
-Izcoatl

I don't like the ribbon and I resent software that requires me to waste time relearning an interface. The ribbon is very ironic. Microsoft worked hard to standardize application menus -- File on the left with open, save, save as, Help on the right. And they're the ones ruining the consistent Windows application interface.

I had a hard enough time as it was teaching my mother how to use a computer. The one thing I had going for me was saying, "Once you learn one application, you've learned 25 percent of all of them due to consistent menus, icon usage..."
-Anonymous

As for the ribbon, it takes quite a while to overcome the years of training and usage of the old-style menu, but I'm finally there. To be honest, it is only marginally better overall than the previous iterations, and as such will take many years of use to make up for the productivity lost in the transition. Why they didn't make the old UI available as a user installation or configuration option is beyond me.

Change for the sake of significant improvement is good. Change for the sake of change -- to provide a slick, new UI, or as a marketing gimmick -- is yet another form of the asinine in practice.
-John

I don't like the ribbon.
-Rick

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Posted by Doug Barney on 04/17/20090 comments


Microsoft Branding Is All About 2010

Microsoft is looking to have a busy year next year, rolling out new revs of SharePoint, Exchange, Office and Office Web tools. Even Project and Visio will get facelifts.

Microsoft product names can be confusing, and when you get used to one, Microsoft is liable to change it on you. It also has names like Word, Project and Windows Server that actually describe function. Then it has names that don't mean a thing but are just meant to sound cool, like Zune and Vista.

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Posted by Doug Barney on 04/17/20090 comments


IE an Intranet Attack Vector?

IE has always had the rap of being an insecure browser, something that I believe will change as more IE folks move to the more robust IE 8. (Side note: Over 50 Redmond Report readers helped me craft a May cover story about IE 8 which says, in short, that test versions of the browser were a mess but the final product is stable and sweet -- and more secure.)

Regardless of the extra measures, IE 8 and earlier versions have one big flaw, at least according to one security firm: There are four core security settings and the one for internal networks, intranets, is too lax. This could allow scumbag loser hacker creeps to creep into your network and have their way. The saving grace? The hackers need some detail on how your intranet interface looks.

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Posted by Doug Barney on 04/15/20090 comments


Mailbag: Windows 7

Readers have Windows 7 (and the associated complications of transitioning to it) on the brain. First are some of their thoughts about the lack of an XP-to-7 upgrade path :

No upgrade path from Windows XP to Windows 7 will just delay the rate of implementation as Corporate America isn't going to go buy new systems just for Windows 7. An upgrade would have made it much more appealing. Bad more on Microsoft's part. You would have thought it would have learned by now.
-Jeff

The might of Microsoft at work again! No soup for you, XP rebels! My way or the highway! OK, the highway it is. The prospect of a decent, lightweight OS (Windows 7) was -- I say WAS -- worth waiting for. But no upgrade path from XP? Is Mr. Ballmer barmy? Who the hell do they think they are? Microstupid deserves to feel the wrath of Corporate and Citizen America for its unabashed arrogance.

My NAS is happy with Mac machines. I don't need my Windows box for anything beyond TurboTax, so I think I finally have reason to say, "Up yours, Micro$oft -- you are truly superfluous!" Apple, I will happily expend my dollars on your rock-solid, fast-booting OS, and bid the trogs farewell. A decade of struggles and finally I can see an end to them. Thank you, Mr. Ballmer -- to every cloud there IS a silver lining, and it is freedom from Microsoft! Thank you in spades!
-Stephen

I can't put a dollar value on the costs associated with "upgrading" to Vista, but I can't imagine migration expenses for even a small company will be less than what it costs to hire a full-time employee. For us, I think the last straw was when Microsoft pushed an update to a machine that was three days into reconstructing a 4TB RAID array, and it caused a reboot. We are transitioning to OS X and Solaris everywhere. Windows CE smartphones are also outlawed. We don't miss Active Directory one bit. In fact (and you can quote me on this because I have never seen it in print), you wouldn't need Active Directory if it wasn't FOR Active Directory. Blue screens are a thing of the past. We still use Exchange, but it is outsourced to Rackspace so it is no longer my headache.

I have no doubt that Microosft will break all Vista-related records for missed earnings and disappointments with Windows 7 -- and I also declare that anybody who proposes Windows 7 deployment puts their job at risk.
-David

Saying, "There will be no upgrade path from Windows XP to Windows 7" is extremely misleading. XP license holders will be able to upgrade to Windows 7 without a problem. What they will NOT be able to do is perform an 'upgrade'-type installation. This is not at all uncommon for changes of the magnitude of those involving the differences between the NT5 (XP) kernel and the NT6 (Vista, Windows 7) kernel. Further, the bootstrap loader process was changed dramatically from XP to Vista.

The bottom line is that Microsoft wants customers to have the best experience possible. And when customers don't follow guidelines, bad things can happen to negatively impact that experience. Those of us in the trenches know that the best installation is always a clean installation. And yes, from what I have seen, Windows 7 WILL be worth the switch.
-Marc

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Posted by Doug Barney on 04/15/20090 comments


XP and Office Support Saga

All good things must come to an end. On Monday we reported that Microsoft is ending free or "mainstream" XP support. If you have an XP problem, you best have a valid credit card. Then yesterday we ran a nearly identical story -- only this time it was free Office 2003 support that got the boot.

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Posted by Doug Barney on 04/15/20091 comments


Patches in Abundance

Patch Tuesdays are unpredictable affairs. Sometimes, there are fewer patches than there are on a pair of Donald Trump's socks. Other months, we get walloped with more fixes than if we were spending an afternoon with Amy Winehouse.

This month is on the high side, with eight patches that cure some 23 software ills. Among the patches are remedies for WordPad and the Office text converter. Microsoft also fixed an HTTP hole that plagued virtually all versions of Windows.

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Posted by Doug Barney on 04/15/20090 comments


Sticking with Windows XP

Doug Barney has safely deplaned from his trip to Redmond and will be back for Wednesday's Redmond Report. I'm covering for him today, in the meantime. Here we go:

Most IT pros (84 percent) don't plan to move to Windows 7 in the next year, so says a March survey sponsored by system management appliance vendor KACE.

That result from a survey of 1,142 participants isn't really surprising. Microsoft has suggested that Windows 7 will be released some time in 2010, although rumors have suggested a release to manufacturing some time this fall.

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Posted by Doug Barney on 04/13/20090 comments


April: The Cruelest Month

Doug's still on the road at Redmond, Wash. today, but he'll be back on the Redmond Report saddle next week. I'll be covering for him in this issue -- so let's get started:

Eliot famously wrote that "April is the cruelest month," and for 2009, it's certainly turning out that way, as admins will be busy next week getting systems patched up on Tuesday. Two patches to keep tabs on are a fix for IE flaws that were exposed at a recent hacker contest, as well one for an Excel hole.

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Posted by Michael Domingo on 04/10/20090 comments


Windows 7: Worth the Switch?

Hello, readers -- and yes, I'm not Doug Barney! Your regular Redmond Report columnist is off traveling to Redmond, Wash. He'll be having some deep discussions with the Microsofties, giving them your feedback, no doubt. In the meantime, I'll be covering for him today. So here we go:

Microsoft on Tuesday settled some questions for those testing the Window 7 beta -- and you're all doing that, right? First, there will be a way to upgrade to the release candidate from the beta, but it involves some tweaking that leaves me woozy, quite frankly.

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Posted by Doug Barney on 04/08/20090 comments


HP Seeds Cloud Migrations

HP has as broad a portfolio as anyone. And to support cloud services, you need virtualization, security, applications and management tools. HP is putting this kind of technology toward services that support, at least for now, Amazon and Microsoft cloud platforms.

Many are leery of clouds, but when heavyweights like IBM and HP get behind them, the risk greatly decreases. Are you contemplating clouds? If so, why? Or are you a cloud curmudgeon? What are your concerns? All opinions welcome at [email protected].

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Posted by Doug Barney on 04/06/20090 comments


Mailbag: Certification and Coolness, More

Microsoft's been trying to make certifications seem cool again, but not everyone's convinced:

Certs? Cool? Certifications are no longer prestigious (with maybe the exception of the CCIE cert) as they used to be with Novell's CNE and Microsoft's MCSE. "Certifications" and "cool" just aren't whispered in the same breath anymore.
-Kurt

The MCITP: Enterprise Administrator cert(s) were actually very cool. It was far more interesting that the MCSE 2003. The best cert in the series was the application (437) infrastructure cert -- useful as all get out -- and the AD cert was as nasty as one could imagine. I don't know how I got to be a Charter Member on that one! Good breakfast, I guess!
-Rob

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Posted by Doug Barney on 04/06/20090 comments


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