Microsoft CRM a Social Butterfly? -- Redmondmag.com

Barney's Blog

Microsoft CRM a Social Butterfly?

Oracle, SAP and Saleforce.com get all the attention when it comes to CRM. But Microsoft is also in this game, offering cloud and on-premise versions.

The software was updated yesterday in the form of a service pack that is all about social media and close Office 365 interaction. Dynamics CRM can link to Windows Phone 7 devices, SharePoint, Lync and the Outlook Social Connector.

This offers users the ability to connect with customers in the way the customer chooses --and this communication is more real-time and ad hoc.

This is a great option but sometimes constant communication is more an annoyance than business enabler.

Are you bogged down by e-mail, the phone (cell and landline), IM and social media, or does all this make you more efficient? Fire up the communication client of your choice and share your views at [email protected].

Posted by Doug Barney on 10/26/2011 at 1:18 PM

Featured

Choosing the Right SSID for Your Network

Attracting attention, whether through a default or funny Wi-Fi name, could lead to a security issue.
Microsoft Outlines Latest Security Efforts at Ignite

In the wake of last year's CrowdStrike incident, Microsoft has worked to publicly rehabilitate its security image through new initiatives and public commitments to improve. That push continued this week at Ignite, where Microsoft announced a handful of new security tools and updates.
Nadella on Copilot: 'Major Platform Shifts Are in the Air'

As should be no surprise, Copilot took center stage during Microsoft CEO Satya Nadella's keynote speech to open Microsoft Ignite 2024.
Azure AI Foundry Revealed at Microsoft Ignite

Microsoft is consolidating its Azure generative AI tools into a unified platform named Azure AI Foundry.
Microsoft Bolsters Fabric at Ignite

While Fabric has improved in the year since its release, there are still some glaring issues with the platform.