Microsoft Adds Intune Troubleshooting Portal -- Redmondmag.com

Microsoft Adds Intune Troubleshooting Portal

By Kurt Mackie
10/30/2017

The Microsoft Intune service, as managed using the Azure Portal, now has a new troubleshooting capability, Microsoft announced this month.

Intune is Microsoft's mobile device and application management service. It gets managed using the Azure Portal interface in a Web browser. Intune's management functions were moved over to the Azure Portal back in June, although there's still a "classic portal" that can be used for Intune management. This month, Microsoft announced the addition of a new Troubleshooting Portal to Intune, but it's specifically just for Azure Portal users.

The new Troubleshooting Portal is designed for use by IT pros that have "Helpdesk Operator" status assigned. IT pros get that status via Intune's role-based access control (RBAC) capability. The RBAC capability is based on the Azure Active Directory identity management service and was turned on for Intune back in August.

The Troubleshooting Portal shows details about an end user's status. It also displays group, application and policy assignments. Device status is shown, including the operating system and version. Compliance and "app protection status" are viewable.

The portal also has some drill-down capabilities.

"If you need to investigate specific policies or apps, simply click the policy or app and it will open on the right next to the troubleshooting blade," Microsoft's announcement explained.

The next additions coming to the Troubleshooting Portal will let IT pros "review applications installation status and enrollment status for devices," according to the announcement. It didn't indicate when those improvements would arrive.

The Intune Troubleshooting portal should prove helpful because, "for many people, troubleshooting Intune has long been a bit of a black box situation," commented Peter Egerton, a consultant for Inframon Ltd., in a Windows Management User Group post. Egerton is author of the book, "Troubleshooting System Center Configuration Manager."

About the Author

Kurt Mackie is senior news producer for 1105 Media's Converge360 group.

Featured

Choosing the Right SSID for Your Network

Attracting attention, whether through a default or funny Wi-Fi name, could lead to a security issue.
Microsoft Outlines Latest Security Efforts at Ignite

In the wake of last year's CrowdStrike incident, Microsoft has worked to publicly rehabilitate its security image through new initiatives and public commitments to improve. That push continued this week at Ignite, where Microsoft announced a handful of new security tools and updates.
Nadella on Copilot: 'Major Platform Shifts Are in the Air'

As should be no surprise, Copilot took center stage during Microsoft CEO Satya Nadella's keynote speech to open Microsoft Ignite 2024.
Azure AI Foundry Revealed at Microsoft Ignite

Microsoft is consolidating its Azure generative AI tools into a unified platform named Azure AI Foundry.
Microsoft Bolsters Fabric at Ignite

While Fabric has improved in the year since its release, there are still some glaring issues with the platform.