Tech Library

Download free white papers, e-books, technical reports, infographics, and other useful resources from Redmond Magazine's experts and our vendors. Also see our Free Webcasts.

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  • Adaptive Cloud Security in AWS

    With a run rate of just over $50 billion at the end of 2020, Amazon Web Services (AWS) is the undisputed leader of the $129 billion cloud infrastructure market. Security architects tasked with designing, implementing, and maintaining security for AWS environments should look for comprehensive solutions that deliver multilayer protections which augment native AWS tools.

  • Data Sheet Adapter for Microsoft Dynamics 365

    The Five9 Adapter for Microsoft Dynamics 365 combines contact center controls in a single, intuitive user interface where you can capture capture, view, manage, and share every customer interaction throughout the customer journey. Learn more about how Five9 allows you to reimagine CX by making it easier to have your agents work and stay in Dynamics 365.

  • Data Sheet for UC Integration with Microsoft Teams

    Your contact center agents need to be able to efficiently communicate with the rest of your enterprise in order to better help your customers and Five9 has made it easier for this to happen. With our Microsoft certified UC Integration with Teams, your agents can now reach across your company and find the right experts to help customers all within the same screen and with just a push of the button. Download this data sheet to reimagine how your contact center can work with Teams to provide better CX.

  • Navigating the Shift to Public Cloud Security With a DevSecOps Mindset

    The rising number of cloud data breaches due to simple service misconfigurations is forcing cloud security owners to rethink security practices. In this eBook, we’ll explore how to navigate the shift to public cloud security.

  • Comparing AWS Tools for Cloud Cost Management and Optimization

    AWS customers often encounter much larger bills than expected. This ebook lays out the services that AWS provides to help with cloud cost management, and helps you understand how to navigate your options.

  • Your Cheat Sheet to Amazon Cloud Storage Pricing

    To help you understand the costs of your cloud services, we’ve created a pricing cheat sheet of the three most common AWS cloud storage services: object storage (S3), block storage (EBS), and file storage (EFS).

  • The Ultimate Guide To AWS Savings Plans

    This guide includes example scenarios where AWS Savings Plans should be used, considerations to take into account before committing to AWS Savings Plans, and answers to frequently asked questions.

  • The Next Generation of Cloud Management Starts with a Cloud Center of Excellence

    To help ensure your organization can keep up with the pace of change in cloud management, here's a guide on how to establish a Cloud Center of Excellence, including examples of successful implementation with other organizations.

  • How To Accelerate Your AWS Cloud Journey To Reach Cloud Maturity

    The goal of this eBook is to help you gain control of your AWS costs, security, and governance, where cost and performance are optimized and your cloud environment is governed by policy-driven automation.

  • Common Culprits for Unexpected AWS Cost Spikes

    AWS offers a myriad of innovative services, but it can be hard to estimate the costs for some of these solutions. Here are five services to keep close tabs on throughout your cloud journey.

  • Building a Successful Cloud Financial Management Practice

    This paper details a set of organizational best practices and principles, outlining key stakeholder groups, roles, and responsibilities, to help you plan, build, and execute a successful cloud financial management strategy.

  • Benchmark Your Cloud Maturity: A Framework for Best Practices

    The biggest challenges for organizations that embrace the public cloud are often related to people and processes, not technology. This whitepaper lays out a framework for best practices in cloud operations, cost management, and security.

  • AWS Cost Optimization: Best Practices to Lower Your Cloud Bill

    This paper outlines best practices to establish a cloud financial management practice to reduce AWS costs, and guidance on how AWS customers use a cloud financial management solution to execute that practice.

  • 8 Best Practices for Reducing Spend in Azure

    To help organizations take control of their cloud costs, we provide eight best practices to reduce spend in Azure, including customer examples and practical applications.

  • 7 Best Practices for Cloud Security Posture Management

    To help improve your organization’s cloud security posture, here’s a guide with actionable best practices to ensure cloud security without inhibiting productivity, along with key questions to consider when evaluating cloud security and compliance solutions.

  • An Industry at Risk - Protect Your Life Sciences Company with a Digital Intelligence Strategy

    Download our whitepaper to learn how to protect your life sciences organization against emerging risks and empower your team with tools for proactive investigations and swift responses to threats.

  • Digital Dialogue: The Digital Divide and IP Connectivity Trends

    Fast and reliable Internet access is more critical than ever, but there are still many locations where ISPs are struggling to deliver their services. Rising costs, low IPv6 adoption and a shortage of IPv4 addresses are hindering progress. Read this Digital Dialogue to learn the biggest mistakes to avoid as an ISP, as well as what carrier-grade technologies to adopt to successfully expand your networking solutions to the customers that need them the most.

  • Buyer's Guide: 5 Essential Features of a Prospecting Solution

    Using ZoomInfo’s field surveys and exclusive research, third-party industry studies, and analyst briefs, this report aims to help B2B sales leaders understand: How prospecting solutions help maximize sales productivity...

  • The Impact of Direct Dials on Sales Productivity

    Leveraging the latest industry research, this eBook highlights the impact of direct dial phone numbers on sales productivity with the goal of empowering reps to have more conversations with prospects, and consequently, schedule more meetings, increase opportunities, and close more business -- fast.

  • 2020 Database Strategies and Contact Acquisition Survey Report

    This report aims to highlight the current state of B2B database and contact acquisition strategies and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond.