Five9 UC Integration with Microsoft Teams

The Five9 UC Integration with Teams enables Agent-Expert Consultation by connecting Five9 agents with Teams users throughout the organization. Contact center agents can easily identify the right knowledge workers and subject matter experts using a Five9-Teams consolidated directory on their desktop.

Download this data sheet to learn:

  • How Five9 integrates with Microsoft Teams
  • Why it’s important for agents to have access to the experts
  • What you can do to improve first contact resolution (FCR)

Download now!

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