Voice: The Newest Frontier in Supervision
Phone calls continue to lead other forms of communication despite the popularity of digital apps and other web services. Businesses expect voice calls to increase, which is where regulators are focusing their attention. In fact, Smarsh predicts a 2x – 3x increase in regulatory fines related to voice communications by 2025.
Join this 30-minute session to learn more about the evolving use of voice communications, how to stay ahead of regulatory requirements, how to adjust your supervision strategy to include voice, and why an “email-only” supervision strategy is incomplete.