Breakthroughs in Unified Communications
Desk phones and telephony-centric tools formed the foundations of unified communications. Today, unified communications (UC) take on many forms, including messaging, mobility, and video conferencing. Unified communications as a service (UCaaS) pioneers like Zoom continue to innovate their offerings with virtual reality conferencing, digital whiteboarding, and conversation intelligence to meet customer demands.
This 30-minute session will explore how regulated organizations are leveraging UCaaS platforms in groundbreaking ways to offer high-touch customer service, improve internal collaboration, and transform their workforce. It will also examine the compliance impact of UCaaS adoption in regulated industries.