Desktop Technician Cert on the Way? -- Redmondmag.com

Desktop Technician Cert on the Way?

Microsoft is reportedly planning to add a new certification title to its stable, this one for desktop support personnel.

By Keith Ward
07/30/2003

Microsoft is reportedly planning to add a new certification title to its stable, this one for desktop support personnel.

Microsoft, as of press time, had no official comment on the certification, but reliable sources have learned some early details. The certification is said to require two exams. One will focus on management and troubleshooting of Windows XP and the other on general application support. Both tests will be entirely new, not recycling any previous material from other exams.

The expected timeframe is October.

The certification appears to be aimed squarely at help desk workers. According to sources, Microsoft sees the new title as filling out the third tier of IT infrastructure support, the other two being network administration (MCSA) and network design (MCSE).

About the Author

Keith Ward is the editor in chief of Virtualization & Cloud Review. Follow him on Twitter @VirtReviewKeith.

Featured

What's Inside Microsoft 365's Security Toolbox?

Microsoft provides plenty of native tools to secure Microsoft 365. IT pros just have to know where to look.
Microsoft Kills 30-Day Data Retention Policy for Copilot in Fabric

Microsoft this week announced several usability improvements coming to Copilot in Fabric in preparation of its general availability release later this year.
Using Microsoft Office to Build a Network Diagram 2

Now that we've set up our process, let's dig in with the actual execution.
Microsoft Graph 'Activity Logs' Feature Goes Live

Microsoft announced the general availability of the "activity logs" capability in Microsoft Graph, giving administrators more options to track user activity and identify patterns of potential misuse.
Fallout from Microsoft's 'Midnight Blizzard' Saga Hits Feds

When the Russian attack group Midnight Blizzard successfully breached Microsoft corporate e-mail accounts late last year, it apparently managed to steal U.S. government agency e-mails, too.