Document Sciences Releases New Customer Service Software -- Redmondmag.com

Document Sciences Releases New Customer Service Software

By Scott Bekker
12/27/2000

Document Services Corp. announced the general availability of DLS eCor, an enterprise-wide correspondence solution that improves customer service responsiveness by generating ad hoc correspondence through a standard Web browser.

DLS eCor features include a thin Web-based client for reduced hardware and software support costs; centralized control of content and presentation via pre-defined templates and integrated approval functionality; multiple distribution channels via e-mail, fax, or print; and interfaces for integration to existing CRM applications.

Contact Document Sciences, (760) 602-1615, www.docscience.com.

About the Author

Scott Bekker is editor in chief of Redmond Channel Partner magazine.

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