SaaS With a Face: User Satisfaction in Cloud-based Email Management with Mimecast

Software-as-a-service, (SaaS) is becoming a universal delivery mode for many business applications such as e-mail services. ESG recently surveyed 248 organizations using SaaS e-mail management to gauge their postures towards adoption and usage of these services and, specifically, satisfaction with their providers. This paper will address this research regarding the importance of airtight service and premium customer support in cloud adoption as well as the potential role of complementary SaaS providers.

Learn how a carefully targeted SaaS approach can add value to your email environment and potentially result in better services within a much reduced cost structure.